The Job

• Become a member ofan IT operation team consisting of server,networkand security engineers to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ devices.

• Execute supportoperationservices based on defined operation manuals and instructions provided by Tier 2 support team. Follow defined documentation for incident and change management.

• Shift based role. Normally working in office environment, visiting data centre only asrequired.

The Person

Mandatory Criteria

• Minimum2Years of IT related work experience, of which:

• Minimum2Yearsin providing Tier 1operationsupport to Windows Server, Red Hat Enterprise Linuxserverand

• Minimum1Yearsas ateammemberina Tier 1IT Operationteam delivering ITOperationsupportservices.

• Proficient in both written and spoken English and Chinese.

Desirable Criteria

• The ideal candidate should:

• Come from an IT System Integration company background

• Have worked as IT Operation teammemberin a HKSAR Government IT Maintenance project

• Experience with responding to user problems via telephone and e-mail and

• Familiar with using ticketing systems such as BMC Remedy, Microfocus SMAX tolog and update incident cases.