Systems Executive, Intelligent Platforms 12 hours shift

Job Description

The Comcenter Operations Level 1 Operator is responsible for ensuring smooth day-to-day AMHS operations, performing fault rectification, and maintaining operational efficiency. This role involves working in 12-hour shifts, preparing log reports, and consolidating monthly performance reports to ensure seamless communication and operational continuity.

Responsibilities

1.Operations and Monitoring

- Perform Level 1 operational tasks, including monitoring systems and equipment for abnormalities.

- Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents.

- Escalate complex or unresolved issues to Level 2 teams or appropriate personnel.

2. Fault Rectification

- Diagnose and troubleshoot basic system faults and technical issues.

- Apply corrective measures to restore normal operations within defined timelines.

- Collaborate with internal teams to resolve recurring or critical issues.

3.Reporting and Documentation

- Maintain accurate and detailed operational log reports during shifts.

- Consolidate and prepare comprehensive monthly reports summarizing key operational metrics, fault trends, and resolutions.

4.Communication and Coordination

- Act as a point of contact during operational shifts for updates, escalations, and notifications.

- Ensure seamless handover of duties and information between shifts.

5. Compliance and Standards

- Adhere to organizational and regulatory standards for system operations and fault management.

- Participate in periodic reviews and audits of operational processes.

Requirements

- Education: Minimum ITE Information Technology, Telecommunications, or related fields.

- Experience: Prior experience in system monitoring, operations, or technical troubleshooting is an advantage

Qualifications

- Strong analytical and problem-solving skills.

- Proficiency in using monitoring and reporting tools.

- Effective communication skills for coordination and reporting.

- 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage.

- Fast-paced environment requiring attention to detail and adaptability.