Support Specialist

AmpsTek

Taiwan, Taipei City

2-8 Years

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Posted 15 hours ago
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Job Description

Key responsibilities: • Responsible for providing technical support to end users at branch locations for hardware and software issues and requests. • Deploying and maintaining IT assets. • Local contact for Enterprise network service partners e.g., escort vendors in comms rooms on behalf of Enterprise Network Services (ENS). • Branch Support Specialists can be on-site dedicated to a branch site or dispatched based on expertise and proximity to the site needing support. • Project coordination and act as multi-hatted hardware & software skillsets like ISM and Incident Technician. Requirements: • Excellent communication, interpersonal and customer care skills. • Ability to work well under pressure and to tight timescales. • Strong organizational and problem-solving skills. • Knowledge of Windows operating systems, applications, and computer hardware. • Interacting with other support groups across multiple platforms. • ITIL foundation understanding. • Experience using a help desk call management system. • Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN. • Industry standard certifications a plus (Network+, CCENT, CCT).

Total Experience

2-8

Relevant Experience

2-8

Mandatory skills

English communication and Technical support experience.

Desired skills

Knowledge and experience of Service Now.

Domain (Industry)

Banking

Work Location

Client location, 83F.&83F-1., Taipei 101, No. 7, Xinyi Rd., Xinyi District, Sec. 5, Taipei 110, Taiwan.