Job Description
The Supply Chain Order Management Manager leads the end-to-end order management process, ensuring accurate, timely, and cost-effective fulfillment of customer orders. This role acts as a key interface between Sales, Planning, Manufacturing, Logistics, and Customer Service to ensure customer commitments are met.
Order Management and Execution
- Own RLC-Asia Order Process and Delivery activities, from order validation through fulfillment and ensures on-time delivery performance.
- Manage and handles order holds, backorders, allocation constraints, and delivery issues.
- Establish and monitor order fulfillment KPIs (On-time Delivery, backlog, etc.)
Customer and Cross Functional Stakeholder Coordination
- Partner with Sales, Demand Planning, Supply Planning, Warehouse, and Transportation teams on RLC Order related matters.
- Act as escalation point for customer delivery issues and business-critical shipments
- Communicate delivery commitments, changes, and risks clearly to internal and external stakeholders.
- Provide order visibility and backlog updates to support planning and execution decisions
Process / Continuous Improvement
- Drive continuous improvement in order management workflows, controls, and system utilization
- Standardize order management processes across regions or business units
- Lead or support transformation initiatives (ERP upgrades, automation, digital tools)
Reporting, Data and Analytics
- Analyze order patterns, backlog trends, and fulfillment risks
- Provide regular performance reports and insights to Global Operations Leadership
- Support forecasting accuracy and capacity planning through order visibility
- Execute order transactions in ERP systems (e.g. SAP)
Compliance and Process Governance
- Ensure compliance with trade, export controls, and internal policies
- Follow standard operating procedures and control requirements
- Participate in audits and process improvement initiatives
Team Leadership
- Lead, coach, and develop the order management team
- Set performance goals and conduct regular reviews
- Build strong customer focus and accountability culture
Qualifications
- Bachelors or Masters Degree or University Degree or equivalent.
- Typically 6+ years relevant experience in Order Management or Customer Fulfillment for entry to this level.
- Knowledge of global shipping, incoterms, and trade compliance
- Excellent stakeholder management and communication skills
- Strong analytical and problem-solving capability
- Ability to operate in fast-paced, regional, matrix environments
- Prior experience in SAP system is highly preferred.
