Supply Chain Operations Specialist

• SUMMARY OF JOB DUTIES AND RESPONSIBILITIES
• Managing end-to-end supply chain operations for Taiwan Retail BU, including but not limited to
  
  

inventory management, logistics, import/export, transportation & warehousing functions.

• Close collaboration with all the internal and external stakeholders to provide timely supply chain
  
  

support for service & order fulfillments.

• Proving the supply chain reporting & KPI tracking for the performance visibility of the entire
  
  

supply chain functions.

• PRIMARY DUTIES
  
  

Order Fulfillment

• Communicate & support Sales Team or Sales Coordinators on the special order and delivery
  
  

requirements.

• Ensure that shipment and delivery documentation aligned with the customer's requirements and
  
  

regulatory obligations.

• Maintain cordial working relationship with both Internal and External Customers.
  
  

Warehouse & Logistics

• Work closely with freight forwarders in the arrangement of incoming deliveries, booking and
  
  

collection schedules.

• Partner with logistics sourcing team to drive freight RFQ exercise to achieve optimum freight rate &
  
  

spend.

• Work with service providers to provide accurate traceability and up-to-date status for all the in-transit
  
  

shipments/deliveries.

• Actively enforce all policies in place by the global transportation and logistics team.
• Measure transportation KPI Goals, conduct monthly/quarterly review and manage the
  
  

countermeasure process or corrective actions.

• Ensure Goods Receiving, WIP status and Outbound transactions in ERP system are performed on
  
  

a real time basis, in accordance with the physical transaction performed.

• Maintain high inventory integrity and accuracy level of more than 99.9% in the entire supply
  
  

chain pipeline, at all times.

• Organize and lead the quarterly & annual stock count exercises for the entity.
• Perform investigation if any complaints raised – quality & quantity aspects for both Inbound,
  
  

Outbound & Transportation.

• Produce regular stock reports, positions, and statistics on a daily, weekly and monthly basis.
• Ensure the timely closure of RMA (Return Material Authorization), with proper quarantine of the
  
  

physical parts.

• Manage shipment discrepancy, missing or damaged cargo with freight forwarders
• File, follow up and close the claim / compensation with the service provider or insurance
  
  

company.

• Manage & track KPI of service providers to optimize the logistics operation and performance.
• Ensure all the logistics & transportation charges are billed in accordance with the rates/ tariffs
  
  

agreed before approving the payment.

• Provide timely visibility to all freight spend by mode and service level.
• Assist and guide the various stakeholders with any logistics/ transportation issues and any
  
  

consolidation efforts in the supply chain.

Trade Compliance

• Manage customs operations including the compliance assurance for import, export, HTS Code
  
  

and duty/tax requirements

• Act in the capacity of the business primary representative to trade regulators affecting imports
  
  

and exports processes. The involved agencies typically include, but is not limited to, customs

authorities, Entry & Exit Commodity Inspection & Quarantine Authorities, commerce authorities

and tax authorities.

• Knowledgeable in applicable customs laws and regulations; vigilant on the dynamic changes of
  
  

the trade environment and regulations in order to ensure that the business remains in

compliance.

• Strong problem-solving skills with ability to collaborate with the Customs Broker to diagnose
  
  

complex customs-related issues, determine root cause analysis and to prescribe solutions and

corrective actions.

• Manage customs brokers effectively and tactically, making sure that the company appointed
  
  

service providers are in full compliance with the regulations and the company's requirements.

• Proactively identify risk areas and take measures to prevent potential non-compliance with trade
  
  

regulations by the business.

General

• Responsible for operational improvements and productivity efficiency improvements by applying
  
  

continuous improvement methodologies.

• Ensure the practice of world class EHS (Environment, Health & Safety) standards/ 5S programs in
  
  

all the supply chain operations, to align to company Zero Harm objective.

• Ensure all the Trade Compliance, shipping/delivery, operational and regulatory documentation
  
  

requirements are met; properly filed and archived, either in physical or electronic form, for easy

retrieval.

• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by the supervisor.
• Familiarity with Supply Chain best practices.
• Hands-on experience in ERP such as Baan, Oracle, JDE or SAP is a must.
  
  

1

Confidential

• Excellent command of written & spoken English and Chinese.
• Experience managing Logistics Service Providers.
• A team player with good interpersonal and communication skills.
• Enthusiastic individual with high initiative, embraces challenges in a dynamic environment, with
  
  

good problem-solving skills.

• Analytical, meticulous, patient and customer-oriented attitude.
• Able to work independently with minimal supervision.
• Comfortable working with internal and external stakeholders of all levels.
• Proactive, conscientious, and able to get things done timely.
• Fluency in MS Office suite of products especially Excel, Word, Outlook and PowerPoint.
• Ability to prioritize and work effectively under time/workload pressure.