Strategic Account Manager

Welcome to Rhenus!

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers side.

Account Management: Manage and oversee regional portfolio of key customer accounts, ensuring their needs are met and expectations exceeded.

Relationship Building: Establish and maintain consultative relationships with business and executive levels of leadership, becoming trusted advisors and strategic partners.
Strategic Planning: Develop and execute strategic plans tailored to each account, identifying opportunities for growth and expansion.
New Program Development: Drive the development and implementation of new strategic programs aimed at increasing growth and enhancing the overall relationship with key selected accounts.
Cross-Functional Collaboration: Collaborate with internal teams such as sales, marketing, and product development to align strategies and ensure seamless execution of initiatives and serve as a point of escalation for other members of the Account Management team.
Revenue Growth: Achieve organic growth targets for own accounts through collaboration and support of re-attestation, confirmation, and additional lines of business growth programs.
New Business: Support new business targets through identification of upsell opportunities within assigned accounts.
Customer Advocacy: Serve as the primary advocate for assigned accounts within the organization, ensuring their voice is heard and their needs are addressed.
Performance Tracking: Monitor and analyze solution key performance metrics to evaluate success and make data-driven decisions to optimize strategies.
Market Insights: Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks.
Customer Satisfaction: Ensure a high level of customer satisfaction by proactively addressing issues, resolving conflicts, and delivering exceptional service.

- Please follow this format and only use bullet points for the additional job description
- Job requirement 1
- Job requirement 2
- Job requirement 3

What You can expect

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.