Store Manager

At Leica Camera Asia Pacific, we are more than a camera brand - we represent craftsmanship, precision, innovation and a passion for photography. We are looking for an experienced and hands-on Retail Store Manager to lead our store team, drive sales performance and deliver an exceptional Leica customer experience.

Key Responsibilities

• Drive store sales performance and achieve assigned sales targets and KPIs.

• Analyse sales results, identify opportunities and implement action plans to improve performance and profitability.

• Lead, motivate and develop the store team through regular coaching, training, performance feedback and team meetings.

• Ensure employees understand and consistently uphold Leica's brand standards, service expectations and operating procedures.

• Support recruitment, onboarding and development of new team members.

• Maintain high standards of visual merchandising, store presentation and overall store environment in accordance with Leica guidelines.

• Act as a Brand Ambassador, building strong relationships with customers, VIP clients, business partners and mall management.

• Ensure smooth day-to-day store operations, including inventory management, stocktaking, cash handling and compliance with company procedures.

• Maintain accurate and timely sales and operational reporting to management.

• Deliver a premium customer experience through Leica's selling ceremony and strong clienteling practices.

• Build and maintain long-term customer relationships, including VIP customer engagement, CRM activities and new customer acquisition.

• Support customer service matters, repairs, complaints and follow-up to ensure a high level of customer satisfaction.

• Participate in client events and other activities that support sales, CRM and customer acquisition objectives.

Why Join Us

At Leica Camera Asia Pacific, you will be part of a brand with a rich heritage built on quality, craftsmanship, innovation and passion. This is an opportunity to lead a premium retail team, create meaningful customer experiences and contribute directly to the continued growth of the Leica brand.

If you are passionate about retail leadership, luxury customer experience and driving commercial success, we welcome your application.

Please note that only shortlisted candidates will be contacted.

Ideal Profile

• Minimum 5 years of Store Manager experience, with a proven track record of driving sales performance and achieving store KPIs.
• At least 5 years of progressive experience in luxury or premium retail, preferably in fashion, watches, jewellery, lifestyle or other high-touch luxury environments.
• Proven experience managing and developing a team of at least 10 employees.
• Strong knowledge and hands-on experience with Salesforce/CRM systems and SAP able to use systems confidently for customer management, sales tracking, inventory and reporting.
• Highly process-oriented and detail-focused, with strong understanding of retail SOPs, stock control, cash management, compliance and operational procedures.
• Strong commercial mindset with the ability to analyse sales performance, identify gaps and implement effective action plans.
• Demonstrated leadership skills with the ability to coach, motivate and hold team members accountable for both individual and store performance.
• Strong sense of ownership, accountability and reliability, with a consistent and disciplined approach to work.
• Strong problem-solving and critical-thinking skills, with the ability to manage operational and customer-related challenges effectively.
• Excellent organisational and time-management skills, with the ability to manage multiple priorities in a fast-paced retail environment.
• Strong interpersonal and communication skills, with the confidence to engage customers, VIP clients, employees, business partners and management.
• A collaborative team player who works effectively across functions while maintaining a strong focus on store performance and customer experience.