- Managing customer complaints (Product Quality). -The objective is to ensure customer satisfaction about product, complaints and quality service. -Customer and product quality process improvement. Customer satisfaction continuous improvement. -Customer support strategy implements.
Your Role
Key responsibilities in your new role
- Customer Complaint Management: Managing customer complaints (Product Quality).
- Manage and coordination for customer audit / quality visit.
- Managing customer inquiry (product quality related) / quality interface relationship.
- Supporting for quality contract (i.e. QAA) with customers.
- Supporting the design-in projects at major customers (PPAP).
- Supporting the quality improvement activity with customers.
- Develop strategy for customer quality and service improvement.
- Quality marketing/training to customers.
- Manage customer satisfaction improvement program.
Your Profile
Qualifications And Skills To Help You Succeed
- Bachelor Degree above in Engineering
- At least has 5 years experience in Semiconductor industry and Quality
- +2 years experience as Customer Quality Management
- Product quality knowledge
- BE/FE process knowledge
- Quality control methodology
- 8D problem solving
- Quality system know-how
- Quality audit experience
- Know-how on the power application is preferred
- Ability to work independently and under pressure
- Good skill in speaking / writing in English is required
- Good communication skills.
- Good problem solving and risk assessment skills.
#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.
Are you in
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicants experience and skills. Learn more about our various contact channels.
We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.
Click here for more information about Diversity & Inclusion at Infineon.
