Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.
Responsibilities
- Manage and resolve credit card chargeback cases in a timely and efficient manner
- Investigate and analyze chargeback claims, gather supporting documentation, and provide appropriate responses to card networks
- Collaborate with internal teams, such as fraud, compliance, and customer service, to ensure a comprehensive approach to chargeback resolution
- Identify and implement process improvements to enhance the chargeback management workflow
- Maintain accurate records and generate reports to track chargeback trends and metrics
- Provide training and guidance to the team on chargeback policies and procedures
Requirements
- Minimum 2-3 years of experience in credit card operations or chargeback management
- Strong analytical and problem-solving skills with attention to detail
- Excellent communication and interpersonal skills to interact with internal and external stakeholders
- Proficient in using relevant software and systems for chargeback processing
- Ability to work collaboratively in a team environment and handle multiple tasks simultaneously
- Adaptable to changes in policies, procedures, and regulatory requirements
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
Taipei Hub -11F
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
