Our client is a global player in the HVAC field with a revenue of more than $15+ billion annually across climate control. They are looking for a Service Operations Manager to lead their Taiwan operations. You'll drive performance across service contracts while building a technically capable team and maintaining customer relationships that stick.
Responsibilities:
- Oversee service delivery performance against financial and operational targets.
- Own the problem resolution cycle—from identification through escalation to resolution—across all service lines.
- Develop action plans that translate customer needs into operational capability.
- Coach team leads and mentor technical staff, with a focus on knowledge transfer.
- Communicate frequently with customers and internal teams to anticipate needs before they become issues.
Requirements:
- 10+ years in HVAC service operations or equivalent (chiller servicing and troubleshooting preferred).
- Engineering degree or equivalent qualification.
- Proven leadership experience managing technical teams.
- Strong communication skills and ability to handle competing priorities without losing rigor.
- Track record of hitting deadlines under pressure.
