Service Operations Coordinator

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About The Role

We are looking for a Service Operations Coordinator to support our Service Delivery Managers (SDMs) with daily service operations and customer-related activities.

This is an early-career position suitable for recent graduates or candidates with up to 4 years of experience. Previous experience in the telecom industry is not required.

The role involves data maintenance, process follow-up, and coordination, particularly during the contract setup phase. You will also be involved in customer operations, service contracts, reporting, and cross-functional collaboration, with opportunities to take on broader responsibilities as you gain experience.

What You Will Do

• Support SDMs with service operations, customer requests, and other internal processes
• Prepare and maintain service documents, reports, and operational data
• Coordinate with customers and internal teams and follow up on open items
• Use Excel, AI, or other tools to simplify repetitive work
• Take on additional service delivery and process improvement tasks as you gain experience
  
  

The Skills You Bring

• Bachelor's degree; recent graduates are welcome to apply
• Good written and spoken English
• Familiar with Excel, Word, and PowerPoint
• Detail-oriented and organized
• Able to manage multiple tasks and follow through on assignments
• Comfortable with detailed and process-oriented work
• Willing to learn and take on new responsibilities
  
  

Nice to Have

• Experience using AI tools for work or study
• Power BI, data analysis, or reporting experience
• Internship or experience in operations, project coordination, or customer service
• Interest in Operations, Service Delivery, or Project Coordination
  
  

Why join EricssonAt Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you applyClick Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Taiwan (TW) || Taipei

Req ID: 790891