Winbro Group is a world market leader in the development and manufacture of special purpose machining systems and machining technologies of precision components. In addition to providing machine tool turnkey solutions for the Aerospace and Industrial Gas T urbine Industries, they offer supported onsite facilities management to give clients full support and technical backup. Winbro is at the forefront of their industry leading in new technologies both in design, development and manufacture.
The Site Service Engineer will work with our customer to ensure our products and systems provide maximum performance, improving productivity, reliability and safety. Working independently on the Customer site to troubleshoot and provide solutions to machi ne breakdowns, installation, commissioning and on -going maintenance of Winbro equipment including machines, water plants, tooling, machine rebuilds and technology upgrades.
Requirements
- Responsible for the prompt identification and resolution of Winbro Manufactured machinery issues and breakdowns to ensure effective right first -time repair with a high level of customer service always
- Provides technical customer service and support during the installation, commissioning and servicing of Winbro manufactured machinery along with associated support equipment
- Maintain, service and commission EDM, ECM and Laser machine tools utilizing electrical, mechanical, pneumatic and high -pressure water systems troubleshooting skills
- Installation and commissioning of technical upgrade packages from mechanical, pneumatic and electrical drawings along with Software & Firmware updates of required components
- Contributes to customer satisfaction by executing Preventive and Reactive maintenance at customer site along with timely response to service requests
- Provide technical support and service training both internally and externally while maintaining professional and technical knowledge
- Service , maintenance or Build of Winbro equipment within our Taichung City manufacturing facility , or customer site as required
- Contributes to the continuous improvement effort and the support of multiple teams
- Accurate completion of written and PC based maintenance records
- Provide periodic reports to management including customer complaints, trends, and suggestions for improvement
- Additional responsibilities include customer relationship management, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales
- To undertake any other reasonable duties as requested by your line manager on a permanent/temporary basis
Skills & Experience:
- 5+ years of service experience required
- Detailed working knowledge of PC based CNC equipment and drive systems as applied to complex 5 axis CNC machine tools
- Applicant will have excellent all-round skills in Electrical/Electronic and Mechanical maintenance disciplines
- Working knowledge of PCs, PC, general test equipment & PC based control systems
- Understanding of Non -Conventional machine tools and auxiliary equipment is preferred
- Able to read electrical and pneumatic schematics for trouble shooting purposes
- Perform intermediate PLC trouble shooting procedures (ex: Beckhoff and Allen Bradley)
- Experience of high voltage or high ampere machine tools will be of interest
- A clear and logical approach to fault finding complex electronic control systems
- Reactive Service and Preventative Maintenance activities will be required
- Ability to work alone, without direct supervision. Ability to troubleshoot using your own initiative but also able to liaise with other team members for coordinated problem solving, as required
- Must possess basic software skills and proficient in Microsoft Office Suite (Word, Excel, PPT, & Outlook)
- Excellent customer service and communication skills along with good written and verbal communication skills, self -motivated and an effective team player
- Must possess a valid driver's license
Training:
Training will initially be provided in the Winbro site in Dajia, some travel for advance training may be required. Training will include review of Winbro drawings and procedures that cover testing, installation and commissioning machines, water plants and the assembly / maintenance of tooling.
Benefits
generous annual leave entitlement and flexible start and end times.
