Job profile职位描述
- Perform product installation and maintenance on customer site, act professionally at site to achieve full customer satisfaction/ 客户现场产品安装、维护,提供专业服务,增进客户满意
- Troubleshooting: Identify and diagnose problems with equipment onsite and remotely, determine the root cause of issues and develop effective solutions; perform routine maintenance tasks such as inspections, clean-up of components/ 故障排查:现场及远程识别、诊断设备问题,定位故障根源并制定有效解决方案;完成设备巡检、部件清洁等日常维护工作
- Fulfil the task of service function in site on schedule / 按时完成现场服务
- Provide technical consultation, call feedback and training service to customers / 提供客户技术咨询、电话反馈、培训服务
- Follow up open cases until completion and issue technical service reports as proper project-related documentation / 跟踪未解决事宜直至完成,提交技术服务报告作为项目相关支持文件
- Self-dependent scheduling of service visits and efficient performance of service visits (installation, commissioning, and acceptance test with protocol) on customer request or customer service manager order / 服务计划安排,按客户要求或客户服务经理指示提供高效服务(安装、调试、测试验收协议)
- Perform trainings for operators, technician and maintenance staff / 培训操作员、技术人员及维护人员
- Ability to travel at short notice / 能在短时间内出差
- Assist parts promotion and sales/ 协助配件推广和销售
Qualification & Requirement资质要
- A high school diploma or equivalent is required. A degree in a relevant technical field, such as electrical engineering, mechanical engineering, or electronics, is preferred/ 需持有高中文凭或同等学历,优先录用拥有电气工程、机械工程、电子学等相关技术专业学位的人
- At least 3 years of field service experience in working in the field in the Water / Wastewater / Industrial arena, preferably in MicroE or adjacent industries/ 拥有至少3年水务/污水处理/工业领域的现场服务经验,有微电子和半导体相关行业或相近行业从业经历者优
- Familiar with central control protocols such as Modbus and Ethernet, Knowledge and experience of working with PLC (Siemens / Allen Bradley) is a plus熟悉Modbus、以太网等中控协议,具备西门子、AB PLC相关工作知识与经验者优
- Good knowledge /skills in MS Office / Able to read wiring diagrams、 understand assembling and layout drawings. 精通办公软件,懂电路图、安装图和设备平面布置
- Sufficiently mobile and flexible to travel to customer sites / 可随时出差去客户现
- Chinese Mandarin is a must, Fluent in spoken & written English, Korean is a plus/ 必须精通普通话,英语口语、书写流利,掌握韩语者优
- Relevant certifications, such as electrical safety certification, maintenance technician certification, is preferred 持有电气安全认证、维修技师认证等相关证书者优
- To be honest and responsible, good teamwork spirit, work seriously, good oral expression ability and written reporting ability, be able to work under pressure / 诚实、负责、认证、富有团队精神,良好口头表达、书面汇报能力,能承受工作压
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