Do you work in a structured manner, are you reliable and ensure that our customers always receive the best possible support Then join our team! In this position, you will be responsible for looking after and supporting our customers, providing training and ensuring that our machines and processes fulfil the high expectations of the Semiconductor Industry - all in a high-precision environment that also includes working in clean rooms.
At the earliest possible date we are looking for
Job Summary
Lead and oversee the entire Service function in Taiwan with a team scale of 100+employees. Ensure exceptional customer support delivery, alignment with global standards, and continuous improvement of service performance. This role is both strategic and operational, requiring strong leadership, customer-centric thinking, and deep knowledge of the semiconductor manufacturing environment.
Key Responsibilities
- Leadership & Strategy
- Develop and implement the customer service strategy aligned with global and regional business goals.
- Lead, coach, and mentor a diverse team of 100+ service engineers, managers, and support staff.
- Foster a high-performance culture with a strong focus on quality, safety, and customer satisfaction.
- Represent Taiwan service operations in regional/global leadership forums.
- Customer Relationship Management
- Act as the senior escalation point for critical customer issues.
- Maintain strong relationships with key semiconductor fabs and OEM clients.
- Ensure customer feedback is systematically collected, analyzed, and integrated into service and product improvements.
- Service Operations
- Oversee installation, maintenance, repair, and field support activities for advanced semiconductor tools (e.g., lithography, deposition, etching systems).
- Drive uptime and performance metrics (MTBF, MTTR, etc.).
- Optimize resource allocation, logistics, and spare parts management.
- Continuous Improvement & Compliance
- Lead operational excellence initiatives (e.g., Lean, Six Sigma).
- Ensure compliance with safety, environmental, and quality standards.
- Implement digital tools and analytics to enhance service predictability and efficiency.
- Talent & Organizational Development
- Develop succession plans, training programs, and career paths for service personnel.
- Champion employee engagement and cross-functional collaboration.
Education : Bachelor degree or above in engineering, with fluent English
Experience : ≧10 years experience of service management or field operation about semiconductor equipment business
Skill Required
- Strong analysis capability for complicated service case/ customer escalation to provide guideline to team
- Strategic planning capability in variety of service business models and excellent negotiation skill to drive business growth.
- Budget & headcount planning
- Extensive leadership & good cross-dept. communication
We enrich your life with attractive rewardsWorking hours that accommodate your individual needsWorking together and celebrating togetherYour health is important to us
NT$8,000 annual travel subsidy, NT$5,000 club activity subsidy, Birthday voucher & Mid-Autumn gift box, Quarterly team gatherings & Family Day events
10 days of annual leave from day one, 14 days of paid sick leave per year, leave above Labor Standards Act requirements
Regular team-building events , family-friendly activities , supportive, people-first work culture
NT$8,000 health check subsidy (every two years), NT$1,000 vaccination subsidy (age 40+), Pre-employment health check covered
