Strategic Design - Visionary service designer who can translate ambiguous challenges into service concepts, business models, and blueprints that redefine how digital banking services are built and delivered. User-Centered Research - Strong ability to uncover real user, business, and platform needs and pain points through qualitative and quantitative discovery, bringing evidence into every decision. Service Design & Process Innovation - Systems thinker who thrives at mapping journeys, ecosystems, and service processes, spotting opportunities to simplify complexity and drive product and platform innovation. Cross-Functional Collaboration - Collaborative builder who partners with designers, engineers, product managers, and business leaders to ensure services are cohesive and scalable. Prototyping & Testing - Prototyper and experimenter who isn't afraid to build, test, and refine pilots and simulations to validate ideas and derisk bold bets. Storytelling & Communication - Ability to shape narratives that distill complex insights into clear, compelling messages, influencing stakeholders and executives to align around new possibilities. Mentorship & Leadership - Mentor and thought partner who brings depth of expertise, while elevating others and raising the bar for the service design practice across the organization. Technology - Technology-fluent designer who understands how APIs, orchestration layers, cloud-native platforms, and fintech enablers fit together to create resilient, future-ready service ecosystems. A portfolio is required to be considered for this position This portfolio should demonstrate some or most of the expertise described above and should be enough of a contextual indicator that you're qualified for the role. Your portfolio might take the form of a deck showcasing a few key case studies. Typically, a candidate at this level has 10-12 years of experience and previous experience in regulated spaces like finance, health or insurance. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Best Places to Work for Disability Inclusion, Disability: IN - 100% score
