Act as the single point of contact for all IT facility support
Provide remedial support to resolve computer-related problems
Handle day-to-day administration, operation, and management of computer facilities
Set up and configure hardware and software
Maintain inventory, maintenance, and security incident records
Compile reports (inventory, disposal forms)
Maintain the school website
Perform basic video/photo taking and editing
Provide technical support for school functions, activities, and HKEAA examinations
Assist users with general IT enquiries
Initiate, manage, and follow through procurement processes for IT services and equipment, ensuring all requirements, specifications, quotations, approvals, and documentation are properly prepared and maintained
Technical Requirements:
At least 4 years of working experience in managing systems and networks, and providing technical support in schools or educational institutions (government school experience highly preferred)
Completion of a Higher Diploma in IT or above, or equivalent
Knowledge of network communication protocols and services: TCP/IP, HTTPS, VPN, SSID, VLAN, and central management of Microsoft Edge and Google Chrome via Windows domain group policy
Experience administering:
Microsoft Windows Server (2012-2022)
Microsoft 365 and Azure AD (with EES license)
Google Workspace for Education (with Teaching and Learning Upgrade license)
Learning platforms such as AI Learning Platform, eClass, and HKEdCity
Linux Server with Apache, PHP, MySQL
Layer 3 managed switches
Familiarity with online meeting tools including Google Meet and Zoom Meeting
Working Hours:
Average of 43 hours per week
Default schedule: Monday to Friday, 8:00 a.m. to 12:45 p.m. and 1:45 p.m. to 5:18 p.m. (lunch hour adjustable), plus alternate Saturdays from 9:00 a.m. to 12:00 p.m.
