Description and Requirements
The Job
- Documentation Support: Prepare, update, and maintain technical documents, project inventory, operational manuals, and configuration checklists.
- Hardware Deployment: Assist with hardware installation, racking / stacking, cabling, and basic physical health checks in data centers or staging environments.
- Daily Operations: Support delivery teams with routine infrastructure monitoring, daily health checks, vendor management and basic log gathering for troubleshooting.
- Cross-Team Collaboration: Handle flexible ad-hoc infrastructure tasks assigned by both the Database / Middleware and Platform teams.
- Mobility: Willingness to travel to various client sites and data centers across Hong Kong.
- Shift Flexibility: Ability to support occasional non-office hour operations (e.g., scheduled deployment or maintenance windows).
The Person
- Education: Higher Diploma from VTC in Computer Science, Information Technology, Cloud Computing, System Administration, or a related discipline.
- Experience: Fresh graduates are welcome prior internship experience in IT support is an advantage.
- Technical Skills: Basic understanding of operating systems (Windows / Linux), general networking concepts, and proficiency in MS Office (Word, Excel, PowerPoint).
- Language Skills: Good command of spoken and written English and Chinese (Cantonese and Putonghua).
- Soft Skills: Hardworking, punctual, proactive, and a strong team player with good communication skills.
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