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Grocery & Retail (GR) is one of the fastest-growing businesses within Uber Eats, enabling consumers to get anything-from groceries and daily essentials to broader retail categories-delivered with ease. Taiwan is a strategically important and high-performing GR market globally, and we are investing heavily in elevating the consumer experience through world-class merchandising, product enablement, and operational excellence.
As a Senior Strategy & Operations Manager, Product & Experience, you will play a critical role in shaping and executing our local merchandising and consumer experience strategy. You will partner closely with global, regional, and local cross-functional teams including Consumer Operations, Commercial, Product, Marketing, and Engineering to deliver a seamless, inspiring, and high-performing shopping experience.
This role is ideal for someone who is highly analytical, structured in planning and execution, and exceptional at project and stakeholder management. You should be comfortable operating at both strategic and executional levels and energized by building and scaling new capabilities in a fast-moving environment.
. Define and scale the local merchandising strategy for Taiwan, acting as the thought leader for how offerings are showcased in-app
. Lead Retail Moments and Everyday Missions strategies to drive user habituation and position Uber Eats as a go-to destination
. Build and execute an end-to-end gifting strategy, championing Gifting as a key delivery growth bet through improved discovery and experience
. Leverage the broader Uber and Uber Eats ecosystem, including platform surfaces, demand signals, and cross-line-of-business capabilities, to design scalable consumer use cases
. Ensure balanced Grocery & Retail presence by optimizing visibility, placements, and pathways relative to the core restaurant experience
. Optimize the end-to-end user journey by partnering with Global Product, Consumer Ops, and Storefront pods to influence roadmaps and advocate for Taiwan-specific needs
. Build and maintain unified retail taxonomies and conduct regular catalog audits to ensure data hygiene, accuracy, and searchability
. Act as the bridge between commercial needs and technical execution, ensuring new product features are successfully launched and adopted in the Taiwan market
. Drive end-to-end execution of in-app and out-of-app merchandising, including creation, QA, testing, and optimization of curated collections, landing pages, and vertical feeds
. Own visual excellence across the marketplace, ensuring high-quality presentation that drives engagement and conversion
. Monitor merchandising performance, conversion metrics, and ROI regularly report on platform health with clear insights and recommendations
. Run competitive audits and leverage consumer insights to continuously refine merchandising and content optimization best practices, including timing, placement, and use cases
. 5-7+ years of experience in Strategy & Operations, Digital Merchandising, E-commerce, or Product Operations
. Ability to blend creative intuition (design, copy, user experience) with analytical rigor and data-driven decision making
. Excellent presentation, verbal, and written communication skills
. Strong organization, planning, and project management capabilities
. Proficiency with Google Workspace tools
. English fluency (reading, writing, and speaking)
. Bachelor's degree required
. Experience in Retail, Grocery, or a fast-paced technology environment
. SQL proficiency
. MBA
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
Job ID: 139787269
