Job Description
Senior Specialist Learning Technology
About The Role
Join our HR Technology team as a Senior Specialist focused on the configuration and support of Learning solutions. You will work within a complex, matrixed environment to assess business requests and drive performance across our global technology stack, including SAP/SuccessFactors, Workday, Axonify, and other learning technologies.
What You Will Do
- System Configuration Execute heavy configuration within the SAP/SuccessFactors and Workday applications, specifically focusing on Learning modules.
- Technical Documentation & SDLC Governance Develop and maintain SDLC documentation, including requirements, specifications, solution designs, test scripts, validation deliverables, release documentation, and knowledge articles. Support change control, GxP validation, audits, risk assessments, and IT governance compliance.
- Vendor Management Support and configure third-party learning systems, including 3rd party learning catalogs (e.g., LinkedIn Learning), reinforcement training platforms (e.g. Axonify), etc.
- Demand Management Support, assess, and manage new business requests, recommending alternative technical solutions to improve HR/HRIS processes.
- Collaboration Partner closely with HR Technology Process and Solutions leads, Global Centers of Excellence (COEs), and Operations Teams.
- Technical Troubleshooting Apply technical expertise to resolve complex business problems independently and collaboratively.
- Data Management & Reporting Maintain data integrity, compliance reporting, audit support, and analytics. Identify and resolve data issues while providing actionable operational insights.
- Continuous Improvement & Innovation Support process improvements, automation opportunities, and platform enhancements to improve efficiency, user experience, and overall learning ecosystem performance.
Required Qualifications
- Experience/Education Minimum 4 years of experience in HRIS, IT, or HR Operations with a Bachelor's degree, OR minimum 6 years of experience with a High School diploma.
- SAP/SuccessFactors and Workday Configuration Minimum 2 years hands on experience in SAP/SuccessFactors and Workday Learning configuration.
- Requirements Engineering Experience translating end-user business requirements into technical system functionality.
- Technology Testing Minimum 2 years leading or executing technology User Acceptance Testing (UAT) and end-to-end system testing.
- Compliance Demonstrated understanding of data privacy principles and practices.
- Project Leadership Experience leading projects within deadline-driven, fast-paced environments.
- Environment Proven experience managing multiple high-priority projects in deadline-driven environments.
- Projects Experience leading cross-functional projects both as an individual contributor and team member.
- Communication Proven Experience presenting system capabilities and technical solutions to stakeholders.
- Analysis Demonstrated experience utilizing analytical skills to resolve complex business problems.
- Process Improvement Proven experience in business process analysis and identifying HRIS improvements.
Preferred Qualifications
- Advanced Configuration Minimum 1 year experience in SAP/SuccessFactors and Workday Learning configuration (e.g. system/platform, integrations, workflows, permission/security/business process and customizations).
- Cross-Functional Knowledge Understanding of related Workday modules, including HCM and Talent.
- Reporting Knowledge of Workday report writing and SAP/SuccessFactors Stories.
- Regional Privacy Knowledge of China PIPL laws.
- Advanced Learning Processes Experience supporting and configuring key/core Learning processes, including Learning Compliance and Qualification Management, automated Learning Assignments, Curricula and Program Management, Instructor-Led Training (ILT), Learning Content and Catalog Management, system integrations, security and governance, reporting and analytics, skills and competency management, career development, release and change management, validation activities, and audit and inspection support.
- AI Familiarity Familiarity with Sana Learning or other AI-powered learning tools and solutions.
- Change Management Experience acting as a change agent and leading others through organizational or system changes.
Required Skills
Business Process Analysis, Change Management, Demand Management, IT Governance, IT Governance Risk and Compliance (GRC), Measurement Analysis, Portfolio, Programme, and Project Support, Process Improvements, Program Management, Project Leadership, Requirements Engineering, Risk Management, Stakeholder Relationship Management, Technical Projects, Technical Writing Documentation, Vendor Management, Vendor Management Systems (VMS), Waterfall Model
Preferred Skills
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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status
Regular
Relocation
VISA Sponsorship
Travel Requirements
Flexible Work Arrangements
Hybrid
Shift
Valid Driving License
Hazardous Material(s)
Job Posting End Date
08/14/2026
- A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID R408688
