About Us
我們是誰:
自 1975 年以來,TUMI 一直致力於打造世界一流的商務、旅行和高性能奢華必需品,旨在升級、簡化和美化移動生活的各個方面。我們將完美的功能與獨創精神融為一體,致力於成為推動者和創客追求熱情的終身合作夥伴,為他們的旅程提供助力。該品牌在全球超過 75 個國家/地區銷售,擁有約 2,000 個銷售點.
Job Description
Key Responsibilities
- Oversee daily operational processes, including administrative workflows, office management, store support, and vendor coordination.
- Drive operational excellence across stores by standardizing and optimizing SOPs.
- Support store teams in operational execution, ensuring alignment with company standards and business objectives.
- Coordinate cross-functional tasks with Finance, HR, IT, and external vendors.
- Manage contracts, documentation, expense claims, and internal approval processes.
- Monitor store operations and proactively identify areas for improvement.
- Handle urgent operational issues (e.g., maintenance, logistics, or store-related incidents) in a timely manner.
- Ensure compliance with company policies, internal controls, and local regulations.
- Support new store openings, relocations, and renovation projects when required.
- Provide administrative and operational support to drive overall business performance.
- Improvement in store operational efficiency and execution standards
- Timeliness and accuracy of administrative processes
- Effectiveness of SOP implementation and optimization
- Response time and resolution of operational issues
- Cross-functional coordination efficiency
- Cost control and operational expense management
Key KPIs
- Improvement in store operational efficiency and execution standards
- Timeliness and accuracy of administrative processes
- Effectiveness of SOP implementation and optimization
- Response time and resolution of operational issues
- Cross-functional coordination efficiency
- Cost control and operational expense management
Requirements
- 3–5 years of experience in retail operations, preferably within premium or lifestyle brands
- Positive, proactive, and can-do attitude, with willingness to go the extra mile when needed (e.g., supporting systems such as Xstore, WMS, OMS)
- Strong interpersonal skills with the ability to build rapport with frontline teams and understand their needs
- Ability to support marketing administrative tasks when required (approximately 85% retail operations and 15% marketing/CRM support)
- Strong organizational and multitasking skills
- Excellent communication and coordination abilities
- Detail-oriented with strong execution capability
- Ability to work under pressure and adapt to a fast-paced environment
- Proactive mindset with strong ownership
Preferred Qualifications
- Experience in retail or luxury industry is a plus
- Familiar with SOP development and process optimization
- Experience supporting multi-store operations
Competencies
- Execution & ownership
- Problem-solving and analytical thinking
- Time management and prioritization
- Stakeholder management
- Adaptability and resilience
About The Team
「為什麼你會喜歡在這裡工作:
在 TUMI,您會發現一個充滿活力的工作環境,加入一個每個團隊成員都被賦予創業精神的社群。員工作為組織的重要組成部分而受到尊重,並因其貢獻而受到認可。我們相信工作場所應該為每個人提供發揮影響力的機會,我們持續的承諾是提供您成功所需的所有工具——個人職業發展指導、專業培訓和發展計劃,以及激勵人心、令人興奮的環境——以及具競爭力的薪資和全面的福利計劃。
我們重視什麼:
- 本質創新。選擇可持續。 TUMI 保護最重要的事物,即您擁有的事物以及您旅行所需遊覽的星球。我們的星球是一個令人驚嘆的地方,我們相信我們有責任為未來的旅行者保護它。透過將卓越和品質放在首位,我們確保每個 TUMI 產品都有終身用途,並得到我們嚴格的測試標準、對回收材料的探索和全球維修網路的支援。
- 我們信任的合作夥伴。透過幫助照顧我們中最弱勢的群體來堅守我們的價值觀,這符合我們的使命,也是我們工作的核心要素。我們專注於三個主要領域:促進福祉;賦予弱勢群體權力;保護地球美麗的地方。每年我們都會向合作夥伴擴展我們的慈善事業,幫助世界變得更美好。從支持聖裘德兒童研究醫院治癒兒童癌症的鬥爭,到為有需要的社區提供清潔水的 Waves for Water,我們自豪地支持他們所帶來的深刻變革。
- 多元化和包容性。作為一個組織,我們致力於多元化和充滿活力的文化,歡迎來自各行各業的人們。我們對多元化和包容性的長期承諾使我們每個人都能在每天的工作中展現真實的自我和獨特的差異。
所提供的實際薪酬取決於多種因素,包括該職位的資格和相關經驗;以及其他特定於該職位或地點的合法、非歧視性商業因素。
Tumi 是一家提供平等機會的雇主,致力於促進和維護一個工作環境,讓所有申請人、員工、客戶和其他個人都受到尊嚴和尊重,免受非法騷擾、歧視或報復。
