About the Role
We are seeking an experienced Estate Operations leader to oversee the operational performance, engineering standards, maintenance programs, and service delivery across a portfolio of ultra-high-end residential assets located in multiple international jurisdictions.
This is not a traditional property management role.
The successful candidate will be responsible for ensuring that luxury residences are maintained to the highest standards of operational excellence, asset preservation, and hospitality-driven service.
Key Responsibilitie
sEstate Operations & Service Excellenc
- eLead the day-to-day operations of luxury residential estate
- sDevelop and implement estate operating standards, SOPs, and service protocol
- sEnsure residences consistently maintain five-star hospitality standard
- sSupport occupancy readiness for principals, family members, guests, and special event
sEngineering & Maintenance Managemen
- tEstablish preventive maintenance programs across all critical building system
- sOversee HVAC, Electrical, Plumbing, Security, Smart Home, AV, Pool, Elevator, and specialty system
- sMonitor asset condition and implement proactive maintenance strategie
- sCoordinate service providers and maintenance vendors across multiple location
sAsset Lifecycle & Capital Plannin
- gDevelop long-term asset preservation and replacement strategie
- sManage capital improvement and refurbishment plannin
- gMaintain asset registers, maintenance records, and lifecycle schedule
- sSupport annual operating and capital expenditure budgetin
gVendor & Contract Managemen
- tManage vendor selection, contract negotiations, and performance review
- sBuild and maintain preferred supplier networks across jurisdiction
- sEnsure service quality, responsiveness, and cost efficienc
yGovernance & Project Suppor
- tConduct estate inspections and operational audit
- sEnsure compliance with local regulations and safety requirement
- sProvide operational and maintainability input during design, construction, and handover stages of residential project
s
Candidate Profi
leRequired Experien
- ceBachelor's degree or above in M&E Engineering, Real Estate, or a related fiel
- d.Minimum 10 years of experience in luxury hospitality, estate operations, facilities management, or high-end residential asset manageme
- ntStrong knowledge of building systems, preventive maintenance, and operational planni
- ngExperience managing contractors, vendors, and service provide
- rsProven track record overseeing premium residential, hospitality, or estate asse