About Densitron
We are proud to be part of Nexteq PLC, a global technology group delivering intelligent, reliable, and high-performance solutions that power innovation across specialized markets.
Together with the brands in our portfolio, we combine deep domain expertise in display technologies, embedded computing, tactile systems, and control systems to deliver fully integrated solutions that reduce complexity, enhance efficiency, and accelerate innovation worldwide.
Role Description
The quality engineer works with a team to manage all customer return protocols including confirmation of product failures, Supplier quality management, including the implementation of corrective and preventive actions, solutions for customer complaints.
Key Responsibilities
- Customer Quality & RMA Support: Provide comprehensive support for all customer quality requirements and RMA (Return Merchandise Authorization) processes, ensuring timely response and resolution.
- Quality Investigation & Troubleshooting: Lead quality investigations and facilitate effective troubleshooting between suppliers and customers to resolve technical or manufacturing issues.
- RMA Management & Process Improvement: Maintain and optimize RMA return protocols, implementing necessary measures and corrective actions to reduce failure rates.
- Supplier Management: Perform supplier quality management (SQM), including regular performance evaluations, quality audits, and ensuring compliance with product specifications and industry standards.
Other Qualifications and Experience
- Education: Bachelor's degree in Quality Assurance, Engineering, or a related technical field.
- Work Experience: Minimum of two years of proven experience in Quality Control or Quality Management.
- Industry Background (Preferred): Prior experience in the LCD, LCM, or Industrial PC Industry is highly desirable and will be considered a significant advantage.
Knowledge and Skills
- Problem Solving: Proficiency in data collection and statistical analysis. Proven ability to resolve complex quality issues using (e.g., 8D, Fishbone, 5 Whys, or PDCA).
- Communication: Excellent communication skills (both oral and written) to collaborate effectively with cross-functional teams, suppliers, and external partners.
