Senior Operations Specialist

Senior Operations Specialist

About the Role

We are looking for a Senior Operations Specialist to join our Operations team and drive cross-functional operational initiatives, internal projects, process improvements, and ERP-related execution.

This role will work closely with the Operations Director and cross-functional teams to ensure operational priorities, projects, and process improvements are executed effectively and on schedule.

The ideal candidate is highly organized, proactive, and execution-oriented, with strong project coordination, stakeholder management, problem-solving, and analytical skills.

Key Responsibilities

1. Operations & Project Coordination

• Drive and track daily operational initiatives and internal projects, including project plans, milestones, action items, and deliverables.
• Coordinate cross-functional workstreams and ensure clear ownership, timelines, and deliverables.
• Organize and facilitate cross-functional meetings, including agendas, materials, meeting notes, and follow-up actions.
• Consolidate project progress, risks, issues, and dependencies for regular management reporting.
• Identify execution gaps and delays, coordinate resolution, and escalate critical issues when necessary.

2. ERP & Operational Systems

• Drive and monitor ERP implementation and system enhancement projects across functional teams.
• Coordinate data preparation, system testing, UAT, training, process validation, and go-live readiness.
• Work with business users, IT teams, and system vendors to clarify requirements and drive issues to resolution.
• Monitor ERP adoption and identify gaps between system capabilities and business processes.
• Maintain ERP project plans, issue logs, process documentation, requirements, and management reports.

3. Process Improvement & Operational Governance

• Review existing operational processes and identify opportunities for standardization, simplification, and efficiency improvement.
• Coordinate the development and implementation of SOPs, workflows, and operating procedures.
• Support operational governance, including process ownership, controls, and performance tracking.
• Drive cross-functional process improvement initiatives and monitor implementation effectiveness.
• Ensure operational changes are properly documented, communicated, implemented, and followed up.

4. Data Analysis & Management Support

• Consolidate operational and project data from multiple functions and prepare management reports and dashboards.
• Analyze operational data, project status, and execution issues to identify trends, gaps, and areas requiring attention.
• Maintain accurate and traceable records of projects, processes, decisions, and action items.
• Provide structured analysis and recommendations to support management decision-making and operational planning.

Requirements

• 6+ years of relevant experience in operations, project management, PMO, business process management, ERP implementation, or a related field.
• Proven experience coordinating cross-functional projects and independently driving deliverables and follow-up actions.
• Practical experience with ERP implementation, system enhancement, process improvement, or operational transformation.
• Experience developing or maintaining SOPs, workflows, process documentation, management reports, or operational tracking mechanisms.
• Strong stakeholder management and communication skills across multiple functions.
• Strong problem-solving, analytical, organizational, and execution skills.
• Ability to manage multiple priorities and drive tasks through completion.
• Good English communication skills, including reading, writing, meetings, and business documentation.
• Proficiency in Microsoft Excel and common business tools.

Preferred Qualifications

• Experience working in a fast-growing or technology-driven organization.
• Experience working with ERP implementation teams, IT teams, or external system vendors.
• Experience in PMO, business operations, process transformation, or operational excellence.
• Experience working across multiple business functions such as Finance, Supply Chain, Procurement, Sales, HR, or IT.

Scope of the Role

This role is responsible for independently coordinating and driving assigned operational initiatives, cross-functional projects, process improvements, and ERP-related activities.

You will be expected to proactively identify issues, align stakeholders, drive execution, and provide structured updates and recommendations to the Operations Director.

The role does not hold final authority over major company-wide operational decisions, significant resource allocation, or management policies. Matters requiring executive-level decisions will be escalated to the appropriate leadership team.