Duties & Responsibilities:
- Supervise and manage duty teams during each shift, ensuring smooth operations and optimal response to incidents and alarms.
- Oversee real-time monitoring of building infrastructure, safety, security, and emergency preparedness systems using the IOCC platform.
- Lead command center personnel in incident management, escalation, and resolution procedures.
- Administer and ensure adherence to standard operating procedures (SOPs), including emergency protocols and pre-planned responses.
- Coordinate with internal stakeholders, service providers, and contractors for issue resolution, system maintenance, and crisis management.
- Perform weekly performance reviews, generating incident, operational, and building system performance for management.
- Assume the role of Site Incident Commander for major incidents when required.
- Ensure compliance with regulatory, security, and safety requirements.
Qualification:
- Diploma in Facilities Management, Building Services, Engineering, or a related field.
Years of Experience:
- Minimum of 3 years of relevant experience in control rooms, security operations centers (SOC), or building management environments.
Essential Skills & Competencies:
- Team Management: Ability to supervise and mobilize duty personnel efficiently.
- Incident Response: Expertise in managing and coordinating emergency and urgent operational incidents.
- Communication: Proficiency in written and verbal communication to engage stakeholders and document responses.
- Technical Proficiency: Familiarity with Building Management Systems (BMS), security systems, or integrated facility management technologies.
- Adaptability and Time Management: Ability to multitask, manage priorities, and adapt to rapidly changing situations.
Knowledge /Skills (preferred):
- Attended/ Certified Facility Management Professional by IFMA
- Attended/ Certified Green Mark Accredited Professional (Facilities Management)
- Attended/ Certified Fire Safety Manager
- WSQ Certificate in Facilities Management
- WSQ Senior Security Supervisor / Security Supervisor
- Training in Incident and Emergency Response, Contingency Management, and Stakeholder Engagement
- Training in building security systems and operations
