Senior/Manager,Cluster Management & Partnership(Prefrail Programme)(1-yr contract)

[What the role is]

The Health Promotion Board's vision is to make Singapore a nation of healthier people.

Come be a part of this journey if you're passionate about creating boundary-pushing work that drives behavioral change.

You will be part of HPB's Outreach team, which aims to create a Healthy Living Environment where healthy living becomes part of everyday life. The team works with healthcare clusters, community partners and local stakeholders to support residents, especially seniors, in staying active, independent and well.

We are seeking a dynamic Manager/Senior Manager to support the planning, implementation and scaling of pre-frail programmes. The role will focus on strengthening community-based preventive health efforts, connecting seniors to suitable lifestyle programmes, and supporting upstream interventions that delay or prevent frailty.

[What you will be working on]

As a core member of the team, you will help operationalise HPB's approach to pre-frail programme management and scale-up. This includes coordinating existing programmes, identifying opportunities to expand reach, and working with healthcare clusters, AACs and community partners to support seniors in maintaining strength, balance, mobility and overall functional health.

You will develop skills in programme planning, stakeholder engagement, data storytelling, project management, cross-agency coordination and translating ground insights into practical actions that improve seniors health outcomes.

1. Programme Management & Operations

• Oversee end-to-end delivery of frailty prevention programmes

• Plan and coordinate programme schedules, resources, and deployment at scale

• Ensure operational readiness and consistency across all programme runs

2. Vendor & Partner Management

• Manage vendors, service providers, and delivery partners to ensure quality and compliance

• Work closely with community partners (e.g. AACs, grassroots, healthcare clusters) to coordinate programme delivery and participant recruitment

• Strengthen partnerships to expand reach, especially to inactive and at-risk seniors

3. Risk, Safety & Quality Assurance

• Implement and enforce safety protocols for programmes involving higher-risk senior participants

• Conduct audits and ensure adherence to operational and clinical safety guidelines

• Manage incident reporting, escalation, and resolution

4. Customer Experience & Issue Resolution

• Oversee participant feedback and customer care processes

• Address operational challenges and service gaps in a timely manner

• Ensure a positive and seamless experience for programme participants

5. Programme Scaling & Continuous Improvement

• Support the scale-up of programmes, including expansion of sessions and new programme rollouts
• Use data and ground insights to improve programme design, targeting, and delivery
• Shift operations from reactive troubleshooting to proactive planning and optimisation

[What we are looking for]

• A driven and resilient nature comfortable with challenges and able to work effectively under pressure, both independently and as part of a team

• Strong collaborative and interpersonal skills with the ability to build rapport with diverse stakeholders

• Adaptability and the ability to work cohesively in fast-paced teams whilst navigating complex, ambiguous situations positively

• Analytical and problem-solving abilities, with a result-oriented mindset

• Comfort working effectively in matrix and highly dynamic team environments

• Basic data analysis and evaluation capabilities