Senior Manager, Claims

The position is a senior member of the Claims Department. We seek a highly qualified individual with a strong commitment to lead and implement transformational strategies to achieve the company's targets and objectives.

Position Responsibilities:

• Assist in managing claims team operation, ensuring adherence to all Company and Department objectives, guidelines, and Standard Operating Procedures (SOPs), while effectively mitigating risks.

• Actively participate in system enhancement, claims management, claims services transformation, pre-assessment process, FWA and cost containment projects.

• Provide training and develop both on-shore and off-shore staff to enhance service quality and achieve organizational goals.

• Collaborate with the different Teams of Company to deliver quality claims services.

• Handle any ad hoc assignments.

Required Qualifications:

• Not less than 12 years relevant working experience and at least 5 years working experience at manager level or above.

• University Graduate will good language and communication skill(both spoken and written).

• Solid experience in claims adjudication and pre-approval.

• Experience in Group Life and Medical insurance fied preferred.

• Healthcare / Claims profession als with good medical knowledge.

• Healthcare professional preferred (like Registered Nurse and other Allied Health Care Professionals) but not a must.

• Command of both English and Chinese (including Mandarin), oral and written.

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .