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Senior Manager, Central Hotel Services Transformation, Asia Pacific

5-7 Years
  • Posted 2 days ago
  • Be among the first 10 applicants

Job Description

Summary

Position Summary

We are seeking a highly capable, consultative Transformation Project Lead for a 1-year contract role to support a complex regional transition across Asia Pacific, including migrating hotel-funded Digital Cluster resources into an above-property regional corporate structure called Central Hotel Services (CHS) i.e. transition from location and property-level to a shared services model). This role will also develop the roadmap for building Central Sales and Revenue Management foundations under the Central Hotel Services organization. The ideal candidate is a hands-on program manager and strong problem solver who can navigate ambiguity, align cross-functional stakeholders, and translate complex organizational, financial, HR, Legal, and Commercial dependencies into clear decisions, actions, owners, and timelines.

Position Responsibilities / Essential Functions

  • Lead the end-to-end migration of the ASPAC Digital Cluster transition from locally/hotel-funded structures to above-property regional corporate entities.
  • Build the foundational plan for establishing the Central Sales and Revenue Management programs, leveraging the same processes developed for Digital.
  • Develop and maintain a clear project roadmap, including milestones, dependencies, risks, decision points, and stakeholder actions.
  • Create structure and standard operating procedures (SOPs) for an ambiguous and evolving transformation effort, ensuring progress continues despite complexity.
  • Coordinate multiple workstreams across Finance, HR, Legal, Commercial, and regional stakeholders.
  • Identify risks, blockers, and unresolved issues, and proactively drive them toward resolution.
  • Assess current Digital Cluster structures across markets, including funding models, reporting lines, roles and responsibilities, workload distribution, employment arrangements, and local operating practices.
  • Map key transition requirements by country/market, hotel, employee group, and funding source.
  • Help design practical options and recommendations for the future-state structure, funding, governance, and operating model.
  • Partner with HR to identify employment, transfer, contract, compensation, benefits, reporting, and local market considerations.
  • Coordinate with Legal, Tax, and Compliance teams, as required, to support country-specific transitions.
  • Drive the completion of agreed actions and keep stakeholders informed and accountable to established timelines.
  • Create repeatable templates, trackers, and governance materials to support similar transitions in the future.

Qualifications

Experiences

  • 5-7 years of experience in project management, program management, transformation, management consulting, HR transformation, finance transformation, or commercial operations.
  • Demonstrated experience managing complex, cross-functional projects across multiple markets or business units.
  • Ability to operate independently in ambiguous environments with limited existing structure.
  • Strong analytical and problem-solving skills, with the ability to map complexity and convert it into actionable plans.
  • High attention to detail, strong follow-through, and ability to manage multiple moving parts simultaneously.
  • Excellent written and verbal communication skills, including executive-level presentations and decision documents.

Education

  • Bachelor's degree in Business, Finance, IT or any related field.

Computer Skills

  • IT savvy with mastery of Microsoft Office suite of products and ability to learn new software quickly.
  • Strong PPT skills for sharing with and presenting to internal stakeholders (i.e. flow charts, timelines, complex, project management).
  • Strong Excel skills for analyzing data.

Additional Requirements

  • Based in Hong Kong or able to work effectively with Hong Kong-based regional teams and ASPAC time zones.
  • Professional fluency in English.

More Info

About Company

Job ID: 152696813

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