Senior Manager, Agency Sales Support

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit

For more information about FWD Hong Kong, please visit.

The Job

• Oversee and manage the overall Agency Sales Support Operations team.

• Serve as the primary point of contact for agent inquiries regarding policy status, system access, and client service follow-ups.

• Liaise with internal teams including underwriting, claims, and customer service to resolve issues effectively.

• Support agents in addressing client concerns promptly while maintaining high service quality standards.

• Monitor service turnaround times and ensure proper handling of escalated cases.

• Continuously review and optimize processes to improve operational efficiency.

• Act as a key liaison between the Hong Kong and Macau office on sales support related matters.

• Lead and participate in ad hoc projects as when assigned by manager

The Person

• Degree holder with at least 10 years of relevant experience in insurance industry

• Proficient in MS Office applications (Excel, PowerPoint and Access)

• Solid understanding of agency administration and channel management in both Hong Kong and Macau.

• Excellent communication and project management skills.

• Collaborative team player with a strong sense of accountability.

• Strong analytical and problem-solving abilities.

Weoffer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, sex, disability or family status in employment process.