Senior Lead Creative Technologist

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

A Creative Technologist is a cross-disciplinary person thatbridgebetween a design vision and engineering execution, using experimentation to solve problems in new and novel ways. They Combinestechnicalexpertisewith human-centered design to prototype and implement innovative solutions. Creative technologists blendexpertisein code, hardware, andemerging technologies to bring ideas to life.

As a Creative Technologist at Kyndryl Vitalyou will lead design initiatives across a variety ofcomplex projects, ensuring that solutions are innovative, intuitive, and aligned with clientobjectives.

You'llact as both a hands-on expert and a team leader-driving the use ofemergingtechnologies, setting prototyping standards, and overseeing the end-to-end design process from early discovery through user testing and delivery.

You'llbuild strong relationships with senior client stakeholders, serving as a trusted advisor on how technologies likeagenticAI, IoT, or AR can unlock value and elevate experiences. Internally,you'llmentor teams across design and engineering-bridging creative vision and technical feasibility while fostering a culture of experimentation and collaboration.

You'llpartner with delivery leads to ensure creative technology workstreams align with timelines and goals, influencing implementation decisions and ensuring the final product reflects the intended experience. By balancingbig ideaswith practical constraints,you'lldeliver solutions that are both groundbreaking and scalable.

Who You Are

Required Technical and Professional Expertise

.Human-Centered Design: You havean expertisein applying human-centered design at a strategic level.You can not only execute design thinking techniques but also guide others in the team to ensure the end product genuinely resonates with users on a functional and emotional level.

.Cross-disciplinary Collaboration:You lead cross-functional collaboration. You often act as the'glue'between different disciplines-facilitatingcommunication between design, engineering, business, and even between our team and the client's technical teams. Everyone stays aligned thanks toyourability to speak everyone's language.

.Innovation: Youhave a portfolio of projects thatintroducednew technologyor novel interactions. You proactively explore the tech landscape for opportunities. For example, you might have implemented an industry-first use of a technology ata previousjob, or you regularlyprototype withexperimental tech to assess its potential.

.Rapid Prototyping: Youcan swiftly create everything from visual simulations to fully interactive prototypes that arenearly indistinguishablefrom a real product. Equally important, you can set up an environment for the team to prototype efficiently,possibly byestablishinglibraries, frameworks, or processes that accelerate prototyping cycles.

.Human-in-the-Loop Patterns:You can design interaction patterns for approvals, escalation, rollbacks, and exceptionhandlingso agents act safely and users stay in control.

.Feasibility Analysis: Youhave a deep skill in technical feasibility and risk assessment. You can map out the technical requirements of a visionary idea andidentifywhat it would take to implement (time, resources, new skill sets, etc.). Youanticipatechallenges (scalability, performance, integration issues) and address them early

.Storytelling: Youcraft presentations and narratives that not only explain a concept but inspire and rally support around a vision. As a result, stakeholders (from end-users in testing sessions to C-suite executives in readouts) are engaged and excited about the possibilities you present.

.AI and Data Ethics: Youlead by example in considering the ethical implications of design decisions, especially when they involve AI or user data. For instance, you ensure any AI features are transparent and fair, and you educate clients and team members about responsible AI and data practices.This includes responsible agentic AI patterns (toolpermissioning, human-in-the-loop controls, auditability).

.Tooling Standards & Governance (Scale):You canestablishstandards for agent tools (schema conventions, versioning, security review inputs, documentation) and align with AI engineers so open-source agent development integrates consistently across projects.

.Experience Integration at Scale:You can set front-end integration patterns for agentic workflows (events/telemetry hooks, streaming, audit trails, and human-in-the-loopcheckpoints) and ensure shipped experiences match intended design quality.

.Quality at Scale:You can define team standards for evaluation, observability signals, and release readiness for agentic experiences moving from pilot to production.

Preferred Professional and Technical Expertise

.8+ years of experience in roles involving creative technology, user experience, or digital innovation. You have led significant portions of projects andpossibly managedother technologists or designers.

.Demonstrated depth in one or more industry verticals or technology domains, which allows you to quickly contextualize solutions for specific businessproblems(e.g., you deeply understand healthcare tech and regulations, or you haveexpertisein automotivemanufacturing user experience, etc.).

.Experience in both enterprise-scale project delivery and design consulting. You can navigate corporate governance, security reviews, and large program structures, but you also know how to drive leanproject delivery.

.Strong knowledge of enterprise IT and architecture (e.g., cloud platforms, databases, APIs, security considerations)enablingyou to design solutions that integrate well with clients'ecosystems orto adviseon technical architecture for prototypes.

.Familiarity with organizational change management orDesignOps.At this level, you may be influencing not just the product but how the client organization adopts new tools or processes.Experience here helps ensure your solutions are actually embraced and implemented by the customer's teams.

.Advanced background in data science, AI/ML, or computational design is a plus. This could meanyou'veworked closely with data scientists, developed AI-driven prototypes, or otherwisecanconceptually design and even build features thatleveragedata andML.

.Collaboration with Open-Source Agent Stacks:You can partner with AI engineers working in open-source agent runtimes and translate experience requirements into tool contracts, UI behaviors, and evaluation criteria without blocking engineering velocity.

You may specialize more deeply in(atthis level, you might bean expertfor a specializationwhile stillmaintaininga broad skill set):

oAI/ML/GenAI

oPhygital Design

oConnected Product/IoT

oMobile and Web+ Front-End Architecture for Experience

Required Education

.Bachelor's Degree in a relevant field (or equivalent demonstrable portfolio ofwork).

Preferred Education

.Advanceddegree in a relevant field (e.g.,MDM,MDes, MFA,d.MBAor equivalentMS in HCI, MBA with tech focus, PhD in a design or tech field) or equivalent continued educationis a plus.

The compensation range for the position in the U.S. is
$115,080 to $218,520 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience.For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

California (San Francisco Bay Area):$138,120to$262,320

California (All Other):$126,600to$240,480

Colorado:$115,080to$218,520

Massachusetts$115,080to$240,480

New York City:$138,120to$262,320

Washington:$126,600to$240,480

Washington DC:$126,600to$240,480

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.