Senior Infrastructure & Cloud Operations Engineer

Responsibilities

• Manage and support enterprise hybrid infrastructure across on-premises data centres and public cloud platforms including AWS, Microsoft Azure, GCP and OCI.
• Administer Windows and Linux server environments, ensuring high availability, performance and security.
• Manage VMware vSphere and Nutanix virtualization platforms, including cluster administration, upgrades, capacity planning and troubleshooting.
• Deploy, configure and maintain cloud infrastructure, virtual machines, storage, networking and backup solutions.
• Administer Active Directory, Microsoft Entra ID (Azure AD), DNS, DHCP, Group Policy, PKI and other core infrastructure services.
• Perform infrastructure lifecycle management, including installation, upgrades, patching, migration, disaster recovery and decommissioning activities.
• Develop and maintain infrastructure automation using PowerShell, Python, Terraform, Ansible and other automation tools.
• Implement Infrastructure as Code (IaC) and support CI/CD deployment pipelines.
• Manage enterprise endpoint deployment and operating system patching using Microsoft Endpoint Configuration Manager (MECM/SCCM) and Microsoft Intune.
• Monitor enterprise infrastructure using Datadog, Splunk, Azure Monitor, VMware vRealize Operations and other monitoring tools.
• Support cloud-native services and optimize cloud resource utilization through cost governance (FinOps).
• Manage backup, disaster recovery, SSL certificates, DNS ervices and vulnerability management using enterprise security tools.
• Provide Level 3 technical support, perform root cause analysis, and implement preventive measures to improve system reliability.
• Manage incidents, problems, changes and service requests in accordance with ITIL best practices.
• Coordinate with managed service providers (MSPs), vendors and internal stakeholders to ensure service delivery meets agreed KPIs and SLAs.
• Prepare technical documentation, standard operating procedures (SOPs) and knowledge base articles.
• Mentor junior engineers and contribute to continuous service improvement initiatives.

Requirements

• Bachelor's degree in information technology, Computer Science, Engineering or a related discipline.
• Minimum 8 years of experience in enterprise IT infrastructure, cloud operations or systems engineering.
• Experience managing large-scale hybrid cloud and on-premises infrastructure in production environments.
• Experience working with managed service providers (MSPs), vendors and cross-functional teams.
• Experience supporting business-critical systems with high availability requirements.
• Strong experience with Microsoft Windows Server administration and Linux operating systems.
• Hands-on experience with VMware vSphere (ESXi, vCenter, HA, DRS, vMotion, SRM and vSAN).
• Experience managing Nutanix Enterprise Cloud Platform (AHV, Prism Central, Prism Element and AOS).
• Strong knowledge of Microsoft Azure and Amazon Web Services (AWS). Experience with GCP or OCI will be an advantage.
• Experience with Active Directory, Microsoft Entra ID (Azure AD), DNS, DHCP, Group Policy, PKI and enterprise file services.
• Experience using PowerShell, Python, Terraform, Ansible or similar scripting and automation tools.
• Knowledge of Infrastructure as Code (IaC), DevOps practices and CI/CD pipelines.
• Experience with MECM/SCCM, Microsoft Intune and endpoint management solutions.
• Familiarity with monitoring tools such as Datadog, Splunk, Azure Monitor or VMware vRealize Operations.
• Experience with enterprise backup and disaster recovery solutions including Veeam, Azure Backup and VMware Site Recovery Manager (SRM).
• Good understanding of cloud networking concepts including virtual networks, VPNs, routing, firewalls and load balancers.
• Professional certifications in AWS, Microsoft Azure, VMware, Nutanix or ITIL.
• Experience with cloud migration, infrastructure modernization and digital transformation projects.
• Knowledge of FinOps, cloud cost optimization and cybersecurity best practices.
• Experience with vulnerability management tools such as Qualys.
• Strong analytical, troubleshooting, communication and stakeholder management skills.
• Ability to work independently and collaboratively in a fast-paced enterprise environment.