Job Summary:
Configures, installs, maintains, upgrades, monitors, troubleshoots, repairs and optimizes computer systems hardware and software. Ensures the overall effectiveness of components. Evaluates, recommends, and implements cost effective improvements that will increase utility, functionality, and/or effectiveness of said components.
Principal Responsibilities:
- Implements, analyzes, maintains, customizes, supports and tests components within the assigned technical area(s).
- Provides, reviews or assists in the creation of and evaluations of suggested hardware/software configurations pertinent to the assigned technical area.
- Provides evaluation of proposals and/or projects pertinent to assigned technical area(s)
- Monitors, evaluates and reports the ongoing performance and capacity of components within the assigned technical area to ensure business needs are met. Recommends enhancements as they pertain to the(se) area(s) based upon known capabilities and projected future demands within the technical areas. May manage the implementation of defined solutions.
- May be involved in evaluating hardware and software technology against existing, future and anticipated needs. May recommend enhancements to the computing environment in order to provide cost effective solution to problems or processes.
- Other duties as assigned.
Job Level Specifications:
- Thorough knowledge of principles, theories and concepts in area of discipline. Competent in all job functions and has general understanding of the industry practices, techniques and standards.
- Develops solutions for a variety of situations and works on projects requiring evaluation and analysis. May refer to policies, practices and precedents for guidance determines best course of action to achieve results.
- Work is performed independently and requires the exercise of judgment and discretion. May receive some limited guidance for new assignments. Work may be reviewed for overall adequacy.
- Collaborates with management and team members within the department/function and other areas of the organization. May represent department internally or externally.
- Actions may impact the success of the overall department and/or the organization. Failure to accomplish work or erroneous decisions may result in delays to projects, loss of revenue or allocation of additional resources to remedy.
Work Experience:
- Typically 3+ years with bachelor's or equivalent.
Education and Certification(s):
- Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Distinguishing Characteristics:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
