The Senior HR Manager / HR Manager is responsible for supporting the Country Head and the Service Delivery team in different aspects of people management including workforce staffing to optimize business results. The role will work in conjunction with the local Service Delivery Managers and team and Learning Development & Quality Compliance team, local/regional HR, Finance, IT and other administrative functions to enhance service capability and capacity to support business growth.
Talent Acquisition, People Management and Employee Engagement. Provide effective sourcing and recruitment support to ensure Aspire hires qualified candidates within the targeted timeframe. Run assessments for vacancies. Collaborates on Employer Brand initiatives.
Responsibilities
- Assists the relevant line manager in designing job descriptions for the vacant role and map the relevant competencies.
- Refine and create processes, bringing in best practices in recruiting, hiring and onboarding, creating efficient measurements for tracking and driving continual improvement.
- Ensure all hiring policies and procedures (i.e. any legal and regulatory requirements) are adhered to.
- Manage onboarding and offboarding processes including the Company assets supply and collection. Properly manage termination processes to comply with any local regulatory requirements.
- Create and maintain employment files with all required documentation per local regulations, and ensure HR compliance during internal and external audits, including various types of ISO audits and PCI DSS standards.
- Process and manage the monthly payroll, including all statutory submissions, and oversee employee welfare and benefits systems such as medical insurance, term life insurance, provident funds, and social security contributions, ensuring proper tracking and reporting.
- Process and track absenteeism, recommending actions to improve attendance, while also conducting, recommending, and completing probationary and performance management procedures, including performance improvement plans.
- Manage system updates on all HR-related programs, such as myHR/SuccessFactors, payroll and leave system, etc.
- Identify training needs for business units and individual employees, and facilitate the development of internal and external programs and training initiatives to support employee success.
- Provide guidance and support on developing and delivering employee retention plans.
- Work with Manager to develop and conduct a Performance Improvement Plan for employees who have performance issues.
- Handle and resolve complex disciplinary issues by conducting thorough and objective investigations.
- Ensure Managers are trained in all HR policies and procedures that impact them.
- Facilitates the annual performance management process to ensure that employees level of performance meets current and future standards through objective setting, mid-year reviews and year-end reviews.
Qualifications
- Degree in any discipline.
- 10 – 12 years Human Resource management, candidate with prior experience with call center industry and/or travel industry preferred.
- Highly proficient with Internet and Microsoft Office.
- Demonstrates exceptional interpersonal skills and enthusiastic office presence.
- Excellent verbal and written communication skills.
- Working knowledge of HR practices and principles of employment law required.
- Demonstrates exceptional interpersonal skills.
- Demonstrates a high level of professionalism and strong work ethic.
- Exercise discretion and interpersonal judgment when handling sensitive and highly confidential information.
- Highly self-motivated and able to work independently and within a team.
- Must possess entrepreneurial spirit and can do attitude.
Required Skills
- Flexible/adaptable and able to keep up with fast paced environment.
- Self-motivated and able to work independently.
- Ability to work under pressure and meet deadlines, juggling and managing multiple projects and priorities, while maintaining a professional demeanor is required.
- Superior time-management skills along with strong sense of urgency.
- Superior level of discretion, as position requires access to highly confidential program, client and organizational matters.
- Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
- Able to thrive in a performance-based environment.
- Highly adaptable, self-motivated and self-disciplined.
Preferred Skills
- Demonstrates exceptional interpersonal skills.
- Demonstrates a high level of professionalism and strong work ethic.
- Exercise discretion and interpersonal judgment when handling sensitive and highly confidential information.
- Highly self-motivated and able to work independently and within a team.
- Must possess entrepreneurial spirit and can do attitude.
