Responsibilities:
- Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests complaints, requests and inquiries.
- Provide courteous and efficient service, striving to fulfill each guests request whenever possible. Ensure all telephone calls are promptly handled within three rings.
- Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
- Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
- Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
- Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
- Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
- Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request.
- Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
- Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
- Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements:
- Minimum Diploma in Hospitality, Tourism, or related field.
- Prior experience in Front Office or Guest Services preferred.
- Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
- Leadership qualities with the ability to guide and support team members.
- Well-groomed and professional in appearance and conduct.
- Willing to work rotating shifts, weekends, and public holidays.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
