Job Title
Senior Field Service Engineer
Job Description
Senior Field Service Engineer (PLC background)
Job Purpose
- Deliver technical service to customers in the region
- Maintain and develop customer satisfaction by deliver solid result, professional attitude and continual improvement of system performance
- Lead local service team to execute service contracts
Scope
- Preventive maintenance and corrective maintenance
- Troubleshooting and problem solving
- Evaluation system performance and continual improvement
Qualification And Abilities
In the position of senior field service engineer you'll make an important contribution to the goal of achieving the highest possible customer satisfaction, focusing on the continuity of customers processes. That means you'll need an enthusiastic and proactive attitude and a flexible working approach.
- University degree major in automation, control engineering or mechatronics with at least 5 years relevant customer service working experience
- Competence of Siemens PLC controls commissioning/troubleshooting
- With related automated material handling systems experience will be plus
- Reading, written and oral skills in English language
Responsibilities
You will be responsible for ensuring that the preventive maintenance of our material handling systems is carried out properly, as agreed in the maintenance contracts with customers. you'll be responsible for solving them on your own initiative.
- Participant site installation, commissioning
- Carry out preventive and corrective maintenance on site
- The first service contact in local to response customer request
- Solve automation controls issues independently or by remote support
- Organize resource to resolve system issues keeping system operation
- Spare parts proposal to customer for make sure system operation normally
- Communicate with internal and customer to implement changes, e.g. retrofit, upgrade
- Lead small local service team and subcontractor to execute service contract
- Renew service contract year by year
List of key activities
- Project Installation and commissioning
- Execute service contract
- Advise and perform optimizations for systems
- Solve problems/incidents and peak season support
- The first service contact to response technical clarification
- Fault finding and diagnose for system hardware and control system
- Lead local service engineers and service subcontractor
- Preventive and corrective maintenance in automation control system
Additional Info/ Skills
- Good communication skill
- Result orientation
- Appropriate Conduct
- Customer-orientation and Service mindset
- Decisiveness
- Discipline
- Evaluating/Judgement
- Safety Awareness
- Self-confidence/ Independence
- Stress Resistance
Work pattern
Daytime including stand by, Nighttime if required
Differentiator
- Set priorities, distributes work, follow up progress and quality.
- Methodologically analysing and improving mindset
- Works systematically
- Improves own working methods
- Work under pressure
PLC
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