Innodisk is a leading global brand in AIoT solutions and industrial-grade memory and storage. Headquartered in Taiwan, the company has firmly established a robust global presence. With the rapid advancement of AI technology, Innodisk harnesses its extensive expertise, insightful perspectives, and dedicated team of professionals to tailor optimal solutions for enterprises. Adhering to the core ideology of hardware-software integration, Innodisk aims to spearhead the global AIoT transformation. Through strategic partnerships with industry leaders, Innodisk strives to facilitate the widespread deployment of AIoT applications, contributing to the realization of an intelligent world.
The Global Technical Service (GTS) Division is responsible for customer application engineering, focusing on design-win, design-in, and post-sales support of all Innodisk products.
We are seeking a proactive and technically skilled Field Application Engineer (FAE/AE) to bridge the gap between our DRAM products and customer edge AI server & enterprise server systems. You will play a critical role in memory validation, system-level debugging, and providing high-quality technical support to ensure seamless integration and performance in server environments.
Job Mission
- Lead the technical enablement, validation, debugging, and customer deployment of DRAM products on server platforms (Networking / AI / Enterprise).
- Support customers in memory compatibility, performance, and stability validation to ensure seamless integration into server systems.
- Participate in system-level debugging, analyzing and resolving memory-related technical issues.
- Serve as the primary technical interface for customers (FAE / AE), providing design-in / design-win support and post-sales technical assistance.
- Collaborate cross-functionally with R&D, product management, and sales teams to provide issue feedback, improvement suggestions, and solution discussions.
- Assist customers with platform configuration, memory parameter tuning, and performance optimization, based on project requirements.
- Prepare and maintain test reports, technical documentation, and validation results to support customer engagement and internal project execution.
Qualifications / Minimum Requirements
- Education: Bachelor's or Master's in EE, CS, or related Engineering fields.
- DRAM Expertise: Solid understanding of JEDEC standards and hands-on experience in DRAM/Memory module validation, testing, and debugging.
- OS & Scripting: Proficient in Linux/Windows environments; ability to use CLI (Command Line Interface) and execute automated test scripts for mass data collection.
- Analytical Mindset: Strong logical thinking and problem-solving skills; able to independently investigate root causes in complex system environments.
- Soft Skills: Integrity & Customer-Oriented: Ability to maintain a positive and professional attitude when facing demanding clients.
- Resilience: High EQ and confidence when communicating under pressure or during high-stakes project deadlines.
- Mobility: Willingness to travel (domestic/international) for on-site debugging and technical alignment at customer data centers or labs.
Preferred Qualifications
- Experience: 3+ years in FAE or Technical Support roles within the Server, Cloud Service Provider (CSP), or IPC industries.
- Advanced Debugging: Proficiency with high-speed signal tools: Oscilloscopes (Real-time/Sampling) and Logic Analyzers (DDR Protocol Analyzers).
- Experience with Memory Margin Testing, Bit Error Rate (BER) analysis and intel RMT and AMD Memory validation/debug tools.
- Server Architecture: Familiarity with Server Hardware architecture (e.g., BIOS/BMC interactions with Memory).
- Understanding of high-speed protocols: DRAM, NVMe, PCIe Gen4/5/6, and sideband signals (I2C/I3C, SMBus).
- Programming: Ability to write/modify test scripts (Python, Shell, or Perl) to automate triage processes.
- System Knowledge: Prior experience in AIoT, Edge Computing, or high-density Server I/O cards development.
