Senior / Executive - Quality Assurance

Job Responsibilities

Manage customer relationships
. Maintain records and documentation of customer engagements.
. Address customer requests that deviate from signed contractual agreement at the guidance of the manager.
. Address customer dissatisfaction of products, service standards while working with relevant parties to resolve issues.
. Recommend and review product services/ technical nuances related to product and services and/or product and service offerings.

Manage people, finance and organisational development

. Coordinate with cross-departmental teams and external stakeholders to deliver work outcomes.

. Facilitate department's retention efforts.

. Engage in on-the-job training and performance improvement opportunities.

Contribute to continuous improvement and technology advancement
. Facilitate research on product and material development to enhance product value for customers.
. Facilitate the adoption of technologies, electronic tools and system upgrades to support productivity and innovation.
. Identify trends and patterns in data from quality audit reports using basic data analytics tools.
. Implement lean practices for Quality activities.
. Monitor gaps in Quality processes and procedures and identify opportunities for improvement.

Manage quality framework and operations
. Monitor quality plan framework, strategy and operating structures to support business objectives and priorities.
. Support various teams such as Supply Chain Operations, Regulatory Affairs, Procurement and Business Development in their alignment to the established QA framework
. Implement approved quality procedures, standards and specifications.
. Implement customized Quality Plan for individual customers.
. Implement Supplier Quality Management for services and products.
. Generate validation studies reports.

Facilitate achievement of quality expectations and standards
. Monitor Quality activities and generate monthly report for near miss, complaints, non-conformance products and deviation reports and ensure the results to meet KPIs.
. Conduct internal and external quality audit programmes.
. Recommend process improvements to address identified product quality issues.
. Perform complaint management activities, including investigation and vigilance reporting, quality incidence (non-conformity), and deviation and incidents handling and reporting.

Manage Quality related training
. Deliver training on QMS, regulatory and other requirements.
. Develop training programmes and materials for QMS, regulatory and other requirements.
. Analyse training outcomes to identify gaps and design new and revised training programmes accordingly.

Requirement
. Diploma / Degree with relevant industry discipline
. At least 3 years Relevant experience

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