Senior Executive/Manager, Career Services coaching careercoach jobmatching recruitment

We are seeking a highly effective Senior Executive/Manager, Career Services to join our Career Services & Partnership Group in our department dedicated to employment and employability!

In this role, you will support NTUC's sub-department. You will be part of the team to create an impact on the employment and employability of jobseekers and working people through the development and delivery of integrated employment solutions. This will be achieved via various outreach initiatives, and collaborations with partners to promote our career services to individuals. As we expand our team to meet the growing demand for our services, you will play a crucial role in this exciting phase of growth by providing coaching, career advisory and matching jobseekers to suitable jobs. You will also need to work in close partnership with other business units within NTUC.

Job Responsibilities

You will assist the Team Lead to enhance the employment and employability of workers through the following:

• Coach jobseekers to achieve their goals, e.g. to be placed in jobs, and help jobseekers to be job ready.
• Work with both internal and external partners to ensure the smooth and efficient operations of the career centre.
• Plan and implement outreach initiatives to promote our career services for individuals.
• Draft case notes, analyse and recommend strategies for jobseekers to be able to be placed in a job, this may include sharing training courses and sharing best practices on resume writing, interview skills and so on to achieve placement targets.
• Use career coaching techniques to drive successful job matching outcomes for jobseekers and working people on a 1-1 or group basis, as well as handle in-depth more challenging jobseeker profiles.
• Monitor, track and analyse the progress of jobseekers, and follow up with jobseekers if they are unable to be placed in a job in a timely manner.
• Build and maintain relationships with new and existing stakeholders (e.g. government, private partners).
• Liaise and manage appointed training providers to deliver employment facilitation services to stakeholders (e.g. through events, job fairs, etc).
• Assist in managing the deployment of coaches required for outreach engagement and monitor their performance such as workload and Key Performance Indicators (KPIs).
• Manage feedback and appeals that come through various channels pertaining to our career services.
• Coordinates daily activities, ensure compliance with regulations and internal policies, monitor the achievement of objectives.
• Continuous refinement and implementation of customer service operations and process improvements.

Job Requirements

• At least 5 years experience in job matching/recruitment/human resources/career coaching/career development facilitation/social work/counselling will be advantageous.
• Possess strong interpersonal skills and ability to engage jobseekers, network and work across boundaries to foster greater partnerships and collaboration.
• Good analytical skills, with the ability to write reports and case notes independently.
• A growing leader and team player with good relationship management.
• Able to identify gaps and provide solutions to improve processes.
• Possess excellent verbal and written communication skills.
• Be highly self-motivated, resilient and able to multitask.
• Meticulous with good time management and organisation skills.
• May be deployed to different career and job centre and other event venues island-wide.
• Flexible to accommodate to adjusted work schedules, evenings, and weekends when required to serve workers / jobseekers needs in which time off will be offered.

Working Location: Multiple Locations subject to island-wide deployment (Main Office: Jurong East, Devan Nair Institute)

Designation and salary will commensurate with experience.

We will only contact shortlisted candidates.