Senior Executive/Executive, Attractions Ticketing Systems

Job Responsibilities:

• Work closely and communicate on a regular basis with Attractions business units to ensure alignment on system projects, and overall service experience.
• Collaborate with team members, software architects, vendors, and business stakeholders to deliver projects in a timely manner.
• Provide prompt and timely updates on work progress to Supervisor and Managers (pre-assessment, commencement requirements, post-checks).
• Administration and management of the Resorts World Sentosa Attractions Department ticketing systems and other locations as assigned.
• Create, configure, and maintain price look-up (PLU) products in the RWS Attractions Ticketing System both in test and production modes.
• Provide timely support to Operations team in handling and resolving daily ticketing issues.
• Provide support to users queries and issues, for all IT matters related to the RWS Attractions Ticketing System.
• Partner with internal and external parties for RWS Attractions Ticketing System inquiries, requests, and configurations.

Job Requirements:

• Diploma/Degree in Information Communications Technology or any other relevant discipline.
• Experience with ticketing and point-of-sale (POS) systems is an added advantage.
• Familiarity with Windows operating system and internet research skills.
• Knowledge in SQL programming is an advantage.
• Able to work independently in a fast-paced, team-oriented environment.
• Able to work on weekends and public holidays.