Senior Director, Operations

About us

Responsibilities

Operational Excellence & Strategy

Define and drive KPI frameworks to ensure consistent service, quality, and productivity outcomes. Lead continuous improvement and transformation initiatives across warehouse and logistics operations.

Customer Management & Growth

Strengthen strategic relationships with key customers to ensure long-term retention and satisfaction. Proactively drive contract renewals and identify opportunities to expand existing business.

Financial Performance & Commercials

Own P&L, ensuring profitability through cost control, budgeting, and financial discipline. Implement gain-share and cost optimisation initiatives that benefit both customers and DHL.

Resource & Infrastructure Optimization

Align workforce, warehouse infrastructure, and systems for maximum efficiency and performance. Drive capability building and foster a high-performance operational culture.

Safety, Compliance & Innovation

Ensure full adherence to safety, regulatory, and risk management standards across operations. Leverage data, technology, and innovation to solve logistics challenges and enhance outcomes.

Requirements

10+ years in logistics, supply chain, or warehouse operations, with significant leadership experience.

Proven track record in managing large-scale, multi-site operations and P&L responsibility.

St rong strategic thinking and execution capabilities.

Ability to lead large teams and influence cross-functional stakeholders.

Deep knowledge of warehouse operations, logistics processes, and supply chain solutions.

Excellent communication and stakeholder management skills.

Strong analytical and problem-solving capabilities.