Key Responsibilities:

Corporate Action & Income Processing

Lead and oversee the complete operational lifecycle for all corporate action events (mandatory, voluntary, and elective) and income distributions, ensuring precise and timely execution.
Manage the coordination and resolution of complex, non-routine, and sensitive corporate events, including mergers, takeovers, rights issues, and other market-critical transactions.
Proactively monitor event processing performance, identify potential delays or risks, and make rapid, informed decisions to mitigate operational impact and financial exposure.

Risk, Control & Operational Resilience

Identify and assess operational bottlenecks, emerging risks, and control gaps within the asset servicing workflow.
Collaborate with internal risk and compliance teams to enhance controls, strengthen governance frameworks, and fortify the overall operational environment against processing errors.
Lead incident management protocols, conduct thorough root cause analyses, and implement robust remediation plans to ensure operational resilience and prevent recurrence of service disruptions.

Stakeholder Engagement & Relationship Management

Serve as the primary escalation point and key liaison for issuers, transfer agents, global custodians, broker-dealers, and external clients to ensure flawless communication and coordination for all corporate events.
Represent the department in cross-functional working groups, industry forums, and strategic project committees, advocating for operational efficiency and client-centric solutions.

Strategic Projects & Business Transformation

Lead or actively participate in strategic initiatives, including the launch of new asset classes, system upgrades, automation projects, and the implementation of new regulatory requirements.
Drive process re-engineering and digital transformation efforts to improve scalability, reduce manual intervention, enhance risk controls, and elevate the overall client experience.

Team Leadership & Talent Development

Directly manage and mentor a medium-sized team (10+ professionals) dedicated to asset servicing operations, ensuring the consistent delivery of business-as-usual activities.
Provide inspiring leadership, constructive coaching, and structured development plans to foster a culture of accountability, collaboration, and execution excellence.
Champion employee engagement and well-being by maintaining open communication, recognizing achievements, and creating a supportive environment that encourages professional growth and meaningful contribution.

Qualifications & Experience:

University degree in Finance, Business Administration, Accounting, or a related field.
Minimum of 12 years of progressive experience in corporate actions, asset servicing, or custody operations within a major financial institution, with at least 6 years in a leadership/managerial capacity.
Deep subject matter expertise in securities market operations, corporate action processing, and income distribution methodologies.
Proven track record of successfully managing complex projects, operational transformations, and regulatory implementations.
Strong analytical, problem-solving, and decision-making skills with a keen attention to detail.
Excellent communication and interpersonal skills, with the ability to influence and negotiate with senior internal stakeholders and external partners.

Senior Director, Asset Servicing & Corporate Actions

Job Description