Senior Developer (ServiceNow)

Client - InMorphis (https://www.inmorphis.com/) Role Overview: In addition to the responsibilities of the ServiceNow Developers, the Senior Developer will also be responsible for end-to-end technical ownership of the client implementation on the ServiceNow platform, ensuring solution quality, performance, and adherence to best practices.

Responsibilities:

Lead technical design and development of ServiceNow solution using App Engine and CSM components

Own solution architecture, configuration standards, and coding guidelines

Review and approve technical designs, scripts, integrations, and data models

Guide developers and integration specialists during build and defect resolution

Ensure minimal customization and maximum use of OOTB ServiceNow capabilities

Support data migration and integration design decisions

Coordinate with QA during SIT/UAT to resolve defects

Support release planning, cutover, and go-live activities

Configure and customize ServiceNow applications, includingforms, lists, UI Policies, UI Actions, and workflows

Develop, test, and maintain scripts such asBusiness Rules, Client Scripts, and Script Includesfollowing ServiceNow best practices

Build and enhance automation usingFlow Designer, including approvals and notifications

SupportService Portalconfiguration, widgets, and basic portal customizations

Assist inintegration developmentusing REST/SOAP APIs and outbound web services as required

Analyse, troubleshoot, and resolve defects identified duringSIT and UAT

Supportdata migration activities, including data load validation, reconciliation, and post-migration fixes

Performunit testingand support defect fixes during release cycles

Participate intechnical design discussionsand provide input on feasibility and effort estimation

Ensure adherence tocoding standards, performance guidelines, security controls, and documentation practices

Requirements:

Required Skills:

Strong ServiceNow App Engine, CSM, Flow Designer, Business Rules, Script Includes

Experience with integrations (REST/SOAP, MID Server)

Knowledge of ServiceNow security, roles, ACLs

Experience in government / regulated environments is a plus

Hands-on experience withServiceNow App Engine development

Strong working knowledge ofJavaScriptandGlide API

Experience withupdate sets, deployments, and environment management

Practical experience inCSM modulesimplementations

Certifications (Mandatory)

ServiceNow Certified Implementation Specialist - Customer Service Management (CSM)

ServiceNow Certified System Administrator (CSA)

Additional Requirements

Hands-on experience inApp Engine and CSM& FSM