Order Management: Ensure timely order confirmation, delivery scheduling, and accurate invoicing.
Customer Support: Provide professional and timely responses to key accounts, distributors, and e commerce partners regarding customer inquiries, including but not limited to out-of-stock (OOS), delisting, and pricing discrepancies.
Cross functional Collaboration: Work closely with logistics and supply chain teams to ensure product availability and on time delivery; coordinate with sales, finance, and trade marketing teams to resolve customer related issues.
Returns & Rejections Management: Manage customer return and rejected orders in accordance with company policies and procedures.
System Maintenance: Maintain system accuracy, including product allocation, NPD master data setup, and delivery type configuration.
Main Communication Partners Are Included
Commercial team: National sales leader, key account, trade marketing,
Cross functional: logistics, finance, planning,
External: third party, customers etc.
Frequency: Daily
Requirements
Bachelor's degree in Business, Supply Chain, or related field.
3–5 years of experience in customer service, supply chain, or order management in FMCG industry.
Hands-on experience with SAP systems and MS Office.
Strong problem-solving and communication skills.
Detail-oriented, organized, and able to manage multiple tasks under pressure.
Proficiency in Mandarin & Business Level in English.
