Senior Customer Service Executive

About HKT Teleservices

HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.

With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.

At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.

With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.

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You will assist in /

• Providing quality services including but not limited to ticketing & reservation services through telephone, emails and/or live chat
• /(livechat)
• Offering immediate assistances towards complaints
• Maintaining good relationship among customers/members

Working Location & Hours /

• Sheung Wan (Nearby MTR station 5-minute walk distance)
• (5)
• Monday to Sunday 9:00am - 9:00pm (5-day work, 8.5 working hours/day)
• 99 (8.5)

Your Portfolio /

• HKDSE/HKCEE or above
• HKDSE/HKCEE
• Fresh Graduates are also welcome candidates with 1-year or above CS experience/ with Certificate or Diploma in Hotel Management or any related disciplines with is preferred
• /
• Good command of spoken and written Cantonese, English and Mandarin
• ,

Interested parties pleaseclick Apply Now

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HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement(), a copy of which will be provided immediately upon request.