Our vision is to transform how the world uses information to enrich life for all.
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
A Customer Quality Engineer (CQE) within the Global Quality (GQ) Organization at Micron, provides technical expertise and value to your customers. They serve as the key customer-facing contact to manage customers quality requirements so that Micron delivers a world class customer quality experience. They are responsible to work with a core team of engineers to bring Micron to the number one memory supplier position for quality by building excellent technical partnerships. This will be accomplished by setting the strategy for the team and delivering through strong customer engagements and regular collaborative interactions with sales, field application engineers and internal engineering teams to maintain alignment on quality and reliability issues that cultivate positive customer
Responsibilities
- Act as the voice of the customer within Micron!
- Provide technical issue resolution support to customers.
- Lead critical customer-related improvement projects and initiatives
- Ensure customer requirements are reflected in processes, procedures & standards
- Drive quality-related proactive and reactive communication
- Lead customer quality scorecard tracking and improvement efforts
- Run, schedule and lead monthly quality reviews (MQR's) with customers
- Work with various internal teams to ensure robust, closed loop on customer requests/ requirements and 8D problem solving process to prevent issue recurrence
- Demonstrate leadership, pro-activeness, assertiveness and accountability
- Possess intellectual curiosity to fully understand customer experience, associated with quality issues
Functions/Skills/Qualifications
- Good written and verbal communication skills
- High degree of demonstrated self-initiative and ability to think and act independently
- Outstanding multi-tasking, problem-solving and interpersonal skills
- Ability to collaborate with multi-functional teams to understand needs and translate them into actionable plans, results, and resource requirements
- Work directly with customers on quality and reliability related issues, customer requirements, audits, and product information requests.
- Demonstrate a wide-ranging, general understanding of semiconductor manufacturing and applications in to logically assess customer related quality and reliability issues.
- Possess knowledge of DRAM operation, particularly HBM products, or the ability to quickly learn and come up to speed on new and complex semiconductor products.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life
for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact at [Confidential Information].
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
