HEPMIL Media Group owns and operates SGAG, MGAG, PGAG, MRCI, HEPMIL Creators Network & Bent Pixels Asia. HEPMIL Media Group has offices across Singapore, Kuala Lumpur, Jakarta, Manila, Bangkok & Ho Chi Minh and employs over 300 passionate individuals.
HEPMIL - SGAG and HEPMIL Creator's Network (HCN), is home to one of the fastest growing content and creator businesses locally. We exist to Make Every Singaporean's Day a Better One through the endless funny memes and videos on SGAG and by empowering the next generation of content creators through HCN.
Join our innovative team as a Senior Client Success Executive/Assistant Client Success Manager, where you will take ownership of end-to-end, multi-stakeholder campaigns that connect brands, in-house creatives, and content creators to deliver high-impact digital and social campaigns. In this role, you will work closely with SGAG Creative teams and creators from HEPMIL Creators Network (HCN) to develop strategic campaign proposals, lead complex campaign execution across multiple stakeholders, and drive performance optimisation to deliver strong business outcomes for clients.
KEY RESPONSIBILITIES
- Collaborate with in-house creative teams (SGAG) and creators (HEPMIL Creators Network) to develop and pitch creative campaign ideas and proposals to brands and agencies.
- Manage end-to-end campaigns across SGAG platforms and creators channels, including creative development, overseeing video production, and creator coordination, while ensuring clients objectives, timelines, and deliverables are met through smooth campaign execution. This also includes responding to inbound enquiries regarding SGAG offerings and developing suitable creative proposals.
- Serve as the primary point of contact for clients, in-house creative teams (SGAG), and creators (HEPMIL Creators Network) throughout campaigns, while building and maintaining strong relationships with brands, agencies, creators, and key accounts to support business growth.
- Prepare campaign reports and provide clients with key insights, learnings, and strategic recommendations to optimize future campaign performance across SGAG and creator platforms.
Additional Responsibilities (Assistant Client Success Manager)
- Work closely with the Business Development Manager to plan, organise, and oversee team operations and campaign workflows.
- Support day-to-day coordination of team activities to ensure smooth execution across SGAG and creator-led campaigns.
- Manage resource allocation, task distribution, and workload balancing across multiple concurrent campaigns.
- Drive operational efficiency and strengthen cross-functional coordination between SGAG creative teams and HEPMIL Creators Network.
- Support content planning and campaign execution to help achieve marketing and sales objectives across SGAG and creator platforms.
- Ensure consistency in campaign delivery by supporting service quality standards across accounts and projects.
IDEAL CANDIDATE
- 2–3 years of experience (Senior Client Success Executive) or 3–4 years of experience (Assistant Client Success Manager) in account servicing, client success, or campaign management, preferably in a media, creative, or digital agency environment.
- Strong understanding of social media platforms, consumer trends, and content ecosystems, particularly TikTok and Instagram.
- Familiar with branded content, influencer marketing, and social-first campaign execution.
- Strong presentation, communication, interpersonal, and stakeholder management skills, with good business judgment.
- Strong project management skills with the ability to manage tight deadlines and multiple campaigns in a fast-paced environment.
- Proactive and resourceful, with strong problem-solving abilities.
- Strong team player who thrives in collaborative environments across internal teams and external partners.
- Passionate about digital content, social media trends, and creator-led storytelling; interest in creator work is a strong plus.
- Strong operational mindset with interest in improving processes, workflows, and execution efficiency (for Assistant Client Success Manager).
- Exposure to team coordination, workflow management, or informal leadership is a strong plus (for Assistant Client Success Manager).
