Senior Business Analyst/ Business Analyst Operation Excellence, New Business Transformation

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit

For more information about FWD Hong Kong, please visit

The Job

• Perform business analysis, review and prepare user requirements document for End to End (e2e) digital Sales flow & products implementation related projects, in accordance with business requirements from users of Life Operations functions
• Review System design documentation to ensure the functional design meets expectation of end users
• Prepare test scenario & test plan for user acceptance test execution
• Identify key issues and risks throughout the project cycle
• Review & tuning of underwriting rule engine to facilitate straight-through process of insurance application
• Prepare training materials and provide training to business users

The Person

• Bachelor degree required, preferably in Business Administration or Information Systems
• Minimum 3 years in Life Insurance industry with well understanding in life insurance operation, have Life Operations experience, especially in New Business and digital sales flow project experience is preferred
• Candidate with lesser experience will be consider for the position of Business Analyst
• Previous product development will be advantageous
• Professional qualification in project management will be ideal but not required
• Strong analytical anal problem-solving capability
• Team player who is able to meet tight deadline

We offer 5-day work, 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.