Accounts Receivable & Collections
- Manage endtoend billing and accounts receivable processes, ensuring compliance with organisational policies and statutory requirements.
- Ensure accurate and timely issuance of invoices in accordance with established billing procedures.
- Prepare and post journal entries related to receivables, collections, and revenue transactions.
- Maintain accurate records of receipts, refunds, and customer accounts.
- Perform income, customer account, and bank reconciliations to ensure accuracy and completeness.
- Administer monthly revenue accruals and revenue recognition.
- Prepare bad debt provisions where applicable.
- Maintain and update the customer master database.
- Monitor outstanding receivables and follow up with customers and internal stakeholders on collections.
- Liaise with customers and relevant departments to resolve billing, collection, or reconciliation discrepancies.
- Review existing credit control and billing processes and recommend improvements to enhance efficiency.
- Perform reconciliation to ensure the completeness and accuracy of daily GL interfaces from National Billing System (NBS) / EASIPOS.
MonthEnd and YearEnd Closing
- Prepare and post monthend accounting entries, including AR and revenuerelated journals.
- Ensure bank and AR clearing accounts are reconciled and cleared as part of monthend closing.
- Prepare and update monthly AR ageing reports and actively follow up on overdue balances.
- Assist in the preparation and submission of financial reports to MOHH and other government agencies
- Support monthly variance analysis between actuals and budget / projections..
- Assist in monitoring monthly revenue performance to ensure accuracy, completeness, and timeliness.
Automation & Process Improvement (PRA / Macro / Digitalisation)
- Identify opportunities to automate AR, billing, reconciliation, and reporting processes to improve efficiency and controls.
- Develop and implement automation solutions using tools such as Excel macros, power Query, Power Automate or PRA platforms.
- Streamline manual workflows to reduce processing time, minimise errors, and enhance data accuracy.
- Collaborate with Finance and IT teams to improve system interfaces, data integration, and process flow.
- Design and maintain automated reports and dashboards for AR monitoring and management reporting.
- Document workflows, automation logic and user guides to ensure sustainability, governance and knowledge transfer.
Other Responsibilities
- Review and implement Standard Operating Procedure (SOPs) and Work Instructions (Wis) for finance operations as and when required.
- Support National Billing System (NBS) and other system implementation, enhancement, or upgrade projects.
- Support internal and external audits, including preparation of supporting schedules and documentation.
- Perform other duties as assigned by the Reporting Officer.
Job Requirements
- Degree in Accountancy, Finance, or a related discipline.
- Minimum 2-4 years of relevant experience in Accounts Receivable, billing and/or financial accounting.
- Good understanding of finance systems and processes, including financial reconciliations, month-end closing, reporting, and proper accounting treatment, particularly in Accounts Payables and Accounts Receivables management.
- Proficiency in Microsoft Excel (e.g. Pivot & vLookup) and PowerPoint.
- Experience with ERP or billing systems (e.g. SAP, Oracle or healthcare billing system such as NBS, iPharm).
- Strong analytical and problem-solving skills with attention to detail.
- Able to work independently and meet tight deadlines in a fast-paced environment.
- Proactive, with a continuous improvement mindset.
- Demonstrates a high level of integrity, accountability, and ownership of work.
- Strong organisational and time management skills with the ability to multitask and prioritise effectively.
- Experience in process automation using tools such as Excel Macros / VBA, Power Query / Power Pivot, Power Automate or other RPA tools, will be highly advantageous.
- Ability to identify opportunities for process improvement and digitalisation.
- Experience in developing automated reports, dashboards or workflows is an advantage.
