Senior Application System Manager

• Project Description:

Scaling the team to support ongoingbusiness objectives and future growth.

• Responsibilities:

. Supervise current L1/L2 productionsupport engagements, utilizing onsite/offshore resources in business hours and24x7 shifts.
. Bring critical and quality-driven thinking to maintain high-qualitystandards.
. Establish a delivery and quality assurance framework with processes, bestpractices, and KPIs.
. Define a strategy for building tools and accelerators for improved support.
. Manage client communications, ensuring alignment with SLAs and servicedelivery.
. Select and coach profiles, fostering a mindset for critical systems support.
. Collaborate with technology and business teams to minimize stability issues.
. Ensure adherence to Incident, Change, and Problem Management protocols.
. Introduce best practices and conduct regular reviews and meetings.

• Mandatory Skills Description:

. 10-15 years in production treasuryapplication support for banks.
. Experience in running governance meetings.
. Proven leadership in defining processes and best practices.
. Strong background in Support Lead roles and team mentorship.
. Experience in SQL, Unix scripting and automating day-to-day tasks.
. Experience in automation through AppDynamics.
. Experience managing support teams across APAC, including team buildingand restructuring.
. Experience managing teams on 24x7 shifts.
. L1 & L2 application technical and functional support experience.
. Experience with Murex Treasury platform (preferable) or other tradingplatforms (e.g., Calypso, Orchestrade, Finastra, FIS)