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About the Role
The Senior Analyst, Billing & Settlement is responsible for the execution of daily revenue recognition, billing, provider settlement, and reconciliation tasks. This role ensures transactions are processed accurately, exceptions are identified and followed up promptly, and records are properly maintained. Working under the supervision of the Assistant Manager, the Senior Analyst contributes to smooth operational delivery and supports continuous improvement efforts within the team.
Customer Centricity [For every role] - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey-both directly and indirectlyRoles and Responsibilities
1. Revenue Recognition & Billing Operations (30%)
Perform daily revenue recognition activities in accordance with established accounting policies and internal guidelines.
Support billing operations by preparing billing data, checking fee schedules, and ensuring invoices and adjustments are processed accurately and on time.
Maintain accurate posting of revenue, billing, and receivable transactions in the system.
Review transaction records and support documents to ensure completeness and accuracy.
2. Settlement & Reconciliation (30%)
Process provider settlements and validate payment details based on approved records and supporting documents.
Perform routine reconciliations across revenue, billing, receivables, and provider payment records.
Investigate billing or settlement discrepancies and follow up with relevant parties for correction.
Prepare regular reconciliation summaries and exception listings for review.
3. Operational Support & Issue Resolution (10%)
Monitor outstanding items, pending adjustments, and unmatched transactions, and ensure timely follow-up.
Support the resolution of operational issues related to billing, settlement, and revenue posting.
Assist in preparing data and documentation for internal review and management reporting.
Escalate unresolved issues, unusual transactions, or control gaps to the manager in a timely manner.
4. Process Improvement & System Support (10%)
Assist in identifying process inefficiencies and support improvement actions in daily operations.
Participate in user acceptance testing, system checks, and data validation for process or system enhancements.
Support automation and workflow improvement initiatives by providing operational input and testing support.
5. Stakeholder Coordination (5%)
Liaise with internal teams, including Network, Claims, Operations, and IT, on billing data, provider fee information, settlement issues, and system-related matters.
Coordinate with stakeholders on follow-up items and ensure responses are tracked and documented properly.
Support the team in maintaining clear communication and timely resolution of enquiries.
6. Credit Control & Compliance Support (10%)
Support billing issuance to insurers and corporate clients and assist in monitoring overdue receivables.
Follow up on outstanding balances and provide status updates to the manager and relevant stakeholders.
Ensure all assigned tasks are performed in compliance with internal controls, company policies, and reporting requirements.
Maintain proper records and supporting documents for audit and compliance purposes.
7. Other (5%)
Perform ad hoc analyses, reporting, and project tasks as assigned
Minimum Job Requirements:
Degree in Accounting, Finance or a related discipline
Professional accounting qualification (CPA or equivalent) preferred but not mandatory
Minimum 2-3 years of relevant experience in finance operations, revenue recognition, payment processing, or reconciliation
Experience in healthcare, insurance, thirdparty administration, or multinational environments is an advantage
Good understanding of internal controls, financial operations processes, and risk management principles
Familiarity with IFRS and Hong Kong regulatory requirements is preferred
Solid proficiency in ERP systems exposure to system enhancement or automation projects is a plus
Strong Excel skills and ability to work with large datasets
Good communication skills in English and Chinese, with strong analytical and problemsolving abilities
Ability to work independently, handle multiple priorities, and meet tight deadlines
Strong attention to detail and commitment to accuracy
The incumbent is required to obtain relevant license if the job involves in regulated activities.
