Overview
Our client, a leading global provider of international health and wellness solutions, is seeking an experienced Senior Account Manager to join its Singapore team.
This role is responsible for managing a portfolio of key corporate clients and strategic broker relationships across the region while serving as a deputy to the Team Lead. The successful candidate will play a critical role in driving client retention, supporting business growth initiatives, mentoring junior team members, and delivering exceptional service to multinational clients.
This is an excellent opportunity for an experienced Account Manager looking to take on broader leadership responsibilities and position themselves for future people management opportunities.
Key Responsibilities
Client Relationship Management
- Manage and develop a portfolio of key corporate clients, multinational organizations, and intermediary partners.
- Serve as the primary point of contact for client servicing matters, ensuring high levels of client satisfaction and retention.
- Conduct regular business reviews and client meetings to understand evolving needs and identify opportunities for enhanced engagement.
- Build strong relationships with key stakeholders, including HR, Benefits, Mobility, and Procurement teams.
Broker & Partner Management
- Develop and maintain strong relationships with broker partners and consultants.
- Support broker engagement initiatives and collaborate on client retention and growth strategies.
- Act as a trusted advisor to intermediaries on service, operational, and policy-related matters.
Strategic Account Development
- Identify opportunities to expand existing client relationships and support revenue growth initiatives.
- Collaborate with Sales, Underwriting, Operations, and Product teams to deliver tailored solutions for clients.
- Monitor account performance, renewal outcomes, and client trends to proactively address risks and opportunities.
Leadership & Team Support
- Act as a deputy to the Team Lead and provide support in day-to-day team operations.
- Mentor and guide junior Account Managers and Account Executives.
- Support onboarding, knowledge sharing, and best practice initiatives within the team.
- Assist management in driving service excellence, process improvements, and operational efficiency.
Stakeholder Management
- Work closely with internal stakeholders across Operations, Claims, Underwriting, Finance, and Sales functions to ensure seamless service delivery.
- Manage escalations and complex client issues effectively and professionally.
- Participate in strategic projects and business initiatives as required.
Requirements
- Bachelor's Degree or equivalent professional qualification.
- Minimum 8 years of experience in Account Management, Client Management, Relationship Management, or Corporate Servicing within the insurance or employee benefits industry.
- Strong understanding of International Private Medical Insurance (IPMI), employee benefits, healthcare insurance, or corporate insurance solutions.
- Proven experience managing multinational corporate clients and broker relationships.
- Strong stakeholder management and communication skills.
- Demonstrated ability to influence and engage senior client stakeholders.
- Experience mentoring or leading junior team members will be highly advantageous.
- Commercially minded with strong problem-solving and relationship-building capabilities.
Preferred Background
Candidates from the following industries will be highly regarded:
- International Health Insurance (IPMI)
- Employee Benefits
- Health & Medical Insurance
- Corporate Insurance
- Global Mobility Solutions
- Insurance Brokerage & Consulting
Why Join
- Opportunity to join a market-leading international insurer.
- Exposure to multinational clients and regional stakeholders.
- Strategic and visible role with leadership exposure.
- Clear pathway towards future people management opportunities.
- Collaborative and high-performing team environment.
Interested candidates you may submit your resume in word format to [Confidential Information]. Do note that only shortlisted candidates will be notified
Jeremy Tang ZhiHao
Quess Selection & Services
EA Licence Number: 23C2060
R1325165
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA.
